Jasmine Friend
Huntsville,Al
Summary
Dedicated to exceptional customer service and providing a positive attitude at all times. Very dependable, motivated and reliable. Strong work ethic, excellent communication skills, and a positive attitude.
Overview
7
7
years of professional experience
Work History
Cleared Security Officer
Allied Universal Security Services
Huntsville, Al
06.2023 - Current
- Monitor premises to ensure safety and security for all individuals present.
- Assist in conducting regular patrols of assigned areas to deter unauthorized activities.
- Respond promptly to alarms and emergency situations, coordinating with law enforcement as needed.
- Report suspicious behavior and incidents to management for further investigation.
- Enforce company policies and regulations, maintaining a secure environment for personnel and visitors.
- Participate in ongoing training programs to enhance knowledge of security protocols and procedures.
- Greet guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
- Prevent unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Create a culture of safety awareness among employees through regular presentations and communication on security issues.
- Provide exceptional customer service to all clients and visitors while addressing all questions, comments, or concerns.
Customer Service Manager
Rural King
Huntsville, Al
10.2020 - 07.2022
- Oversaw daily customer service operations, ensured high satisfaction and efficiency in support processes.
- Developed training materials for new staff, enhanced onboarding effectiveness and team performance.
- Analyzed customer feedback to identify trends, driving improvements in service delivery and responsiveness.
- Implemented quality assurance protocols, ensuring compliance with company standards and improving service consistency.
- Coordinated cross-functional collaboration between departments to resolve complex customer issues promptly.
- Managed escalated customer inquiries, utilizing conflict resolution skills to achieve positive outcomes.
- Provided exceptional customer service to all customers while addressing all questions, comments, or concerns.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Balanced the cash registers and calculated the deposit to prepare it for the bank to retrieve.
Kitchen Manager
Cheddars
Huntsville, Al
04.2019 - 03.2020
- Oversaw daily operations ensuring compliance with health and safety regulations.
- Developed training programs to enhance staff performance and customer service skills.
- Implemented inventory management systems, reducing waste and improving supply chain efficiency.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Fostered a positive work environment prompting teamwork and employee engagement initiatives.
- Managed and motivated employees to be productive and engage in work.
- Provided exceptional customer service to all guests while addressing all questions, comments, or concerns.
- Ensured food quality by implementing standards for food preparation, consistency, and presentation.
- Enforced sanitation and safety by ensuring that all staff members adhered to all local health codes and safety regulations.
- Performed hands on cooking and meal preparation to meet service demands, as needed.
Education
Culinary Trade - Culinary Arts
Serving Hope Inc
Huntsville, Al11.2018
No Degree - Secondary Education
Calhoun Community College
Huntsville, AlHigh School Diploma -
Lee High School
Huntsville, Al05-2004
Skills
- Proficiency in a foreign language
- Communication/customer service
- Leadership
- Adaptability
- Active listening
- Dependability
- Positive attitude
- Problem Solving
- Teamwork
- Professional phone skills
- Able to manage time effectively to meet deadlines
- Positive drive and presence
LANGUAGES
English
German
Timeline
Cleared Security Officer
Allied Universal Security Services
06.2023 - Current
Customer Service Manager
Rural King
10.2020 - 07.2022
Kitchen Manager
Cheddars
04.2019 - 03.2020
Culinary Trade - Culinary Arts
Serving Hope Inc
No Degree - Secondary Education
Calhoun Community College
High School Diploma -
Lee High School