Jasmine Moorer
Atlanta,GA
Summary
Detail-oriented healthcare professional with 10+ years of experience in surgical scheduling, complex case coordination, and process improvement. Serving as UBT Co-Lead and Team Champion for ENT & Ophthalmology within the Surgery Scheduling Department at Kaiser Permanente, leading performance improvement initiatives focused on improving scheduling workflows, patient access, and operational efficiency. Expertise in surgical scheduling, EMR systems, workflow improvement, and operational coordination, with a proven ability to support efficient surgical operations and a positive patient experience.
Overview
14
14
years of professional experience
Work History
Specialist, Surgery Scheduling | UBT Co-Lead | Team Champion – ENT & Ophthalmology
Kaiser Permanente
Atlanta, USA
11.2019 - Current
- Co-led the UBT for the Surgery Scheduling Department, partnering with clinical leaders to implement strategic initiatives aligned with KP’s performance improvement goals.
- Spearheaded improvement projects enhancing scheduling workflows and reducing appointment delays, resulting in increased member satisfaction.
- Improved scheduling accuracy and reduced conflicts through proactive communication and workflow redesign, facilitating smoother operations.
- Executed scheduling and appointment management for healthcare providers and patients, ensuring timely access to services.
- Partner with insurance providers to verify benefits and ensure timely authorizations, supporting revenue cycle goals.
- Collect, analyze, and interpret operational data to identify bottlenecks, track KPIs, and drive decision-making.
- Collaborate with department managers, physicians, and frontline staff to implement standardized processes and boost care coordination.
- Develop and deliver training programs for new hires on Epic Optime, medical terminology, and best scheduling practices.
- Trained new staff on workflow processes and company policies.
- Offered timely coaching and mentoring to support team members in effectively completing their assigned tasks.
- Created documentation for processes and procedures for team reference.
Lead Surgery Scheduling Coordinator
Children’s Healthcare of Atlanta
Atlanta, USA
02.2015 - 11.2019
- Managed complex surgical schedules across multi-specialty departments, ensuring alignment of OR resources and provider availability.
- Streamlined scheduling process by enhancing communication between surgical teams and pre-op staff, minimizing delays.
- Maintained up-to-date records in scheduling systems, enhancing reporting accuracy and case tracking.
- Increased compliance and timeliness of authorizations through proactive coordination with insurers.
- Acted as a liaison between families, surgeons, and admin staff to support quality care and clear communication.
- Organized surgery schedules for patients and medical staff to ensure efficient use of operating room time. for pediatric patients and medical staff.
- Resolved scheduling conflicts to optimize operating room availability.
- Trained new staff on scheduling protocols and system navigation.
- Scheduled follow-up appointments according to post-operative protocols.
- Communicated with insurance companies to determine coverage for specific procedures.
- Improved collaboration among surgeons, nurses, technicians, and other healthcare professionals to support patient care during surgical procedures.
- Provided families with appointment details and responded to their questions to ensure clarity and support. to provide appointment details and address concerns.
Surgery Scheduler
Brentwood Hospital
Warrensville, USA
06.2012 - 01.2015
- Scheduled inpatient and outpatient procedures, including pre-operative testing and imaging coordination.
- Reviewed patient charts to ensure accuracy and readiness for surgery, including insurance compliance and documentation.
- Ensured HIPAA compliance and facilitated accreditation readiness through meticulous recordkeeping.
- Coordinated materials management and pre-op readiness to enhance surgical outcomes.
- Utilized electronic health record system to manage patient information efficiently.
- Scheduled surgical procedures for various specialties at Brentwood Hospital.
- Managed changes in surgery schedules due to emergencies or cancellations.
- Created and managed surgical schedules for multiple surgeons.
- Provided patient education and answered questions regarding the surgery process.
- Checked patient insurance and collected pre-authorizations from providers.
- Attended weekly meetings with department managers in order to review progress of surgical scheduling operations.
Education
Bachelor of Science - Psychology
Troy University
Troy, AL01-2029
Associate of Science - Business
University of Phoenix (Online)
Phoenix, AZ06-2017
Skills
- Performance and Process Improvement
- UBT Leadership
- Scheduling optimization
- Data Analysis & KPI Tracking
- Epic (EMR/Optime)
- MS Office
- Excel
- Cross-Functional Team Collaboration
- Patient Access & Experience
- Quality & Compliance (HIPAA, Authorization)
- Team coaching
- Training & Staff Engagement
- CPT coding
- ICD-9 coding
- HCPCS coding
- Project management
Timeline
Specialist, Surgery Scheduling | UBT Co-Lead | Team Champion – ENT & Ophthalmology
Kaiser Permanente
11.2019 - Current
Lead Surgery Scheduling Coordinator
Children’s Healthcare of Atlanta
02.2015 - 11.2019
Surgery Scheduler
Brentwood Hospital
06.2012 - 01.2015
Bachelor of Science - Psychology
Troy University
Associate of Science - Business
University of Phoenix (Online)