Summary
Overview
Work History
Education
Skills
Languages
Timeline
SeniorSoftwareEngineer

Jasmine Morales

Ocala,FL

Summary

Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Focused cleaner providing consistent and high-quality cleaning services with outstanding results. Trustworthy and accommodating customer service professional. Dedicated to exceptional performance and quality standards. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Structured pregstie enthusiastically completes cleaning tasks and offers skills in light maintenance. Multitasking and attentive individual willing to work any available shift. Excellent team worker who cooperates to complete large jobs quickly.

Overview

11
11
years of professional experience

Work History

Online Store Manager

Poshmark
Ocala, FL
03.2021 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Organized promotional events and interacted with community to increase sales volume.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Created and implemented new business opportunities by utilizing strategic networking strategies.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Worked with loss prevention in monitoring shopper behavior
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings

Front Desk Receptionist

Santos Green Dream
Ocala, FL
09.2014 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Collected room deposits, fees and payments.
  • Monitored office supplies by checking inventory and placing orders.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Removed weeds, hazards and debris from common pathways to improve usability.
  • Maintained routine landscaping schedules to boost lawn health.
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
  • Diagnosed lawn and garden issues and recommended targeted solutions.
  • Developed lasting customer relationships and grew network over time.
  • Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
  • Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
  • Enhanced visibility and improved tree and bush shape through intentional pruning.
  • Followed planned landscaping designs to determine placement of sod, sown grass, flowers and foliage.
  • Applied mulch to garden beds for protection against weeds and unwanted growth.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process

Cleaner

Prestige
Ocala, FL
11.2020 - 07.2022
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Wiped down conference tables and reception desks to remove smears and fingerprints on surfaces.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
  • Maintained clean, neat and professional entrances.
  • Cleaned building floors by sweeping, mopping and scrubbing floors.
  • Used squeegees and cleaners to clean windows and glass partitions.
  • Kept building entryway glass clean and polished for professional presentation.
  • Refilled soap dispensers and air fresheners in [Number] bathrooms.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Performed inventory management to keep storage areas and carts well-stocked.
  • Improved building cleanliness with continuous sanitizing of high-touch areas.

Education

High School Diploma -

NFA
Norwich, CT
05.2012

Skills

  • Supply Inventory Management
  • Maintaining Building Security
  • Industrial Equipment Operation
  • Microsoft Office
  • Polishing Wood
  • Floor Cleaning, Polishing and Waxing
  • Window Cleaning
  • Household Management
  • Vacuuming Floors
  • Rug and Carpet Cleaning
  • Wall and Ceiling Cleaning
  • House Showings
  • Image Management
  • Deep Cleaning Protocols

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Online Store Manager

Poshmark
03.2021 - Current

Cleaner

Prestige
11.2020 - 07.2022

Front Desk Receptionist

Santos Green Dream
09.2014 - Current

High School Diploma -

NFA

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Jasmine Morales