Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Jasmine Morales

Charlotte,North Carolina

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Lewis Law Firm
Rock Hill, SC
03.2017 - 01.2024
  • Performed administrative tasks such as filing paperwork, updating databases and scheduling appointments.
  • Answered incoming calls and emails, providing customer support or assistance.
  • Developed strong customer relationships to encourage repeat business.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Provided customer service support to customers over the phone, responding to inquiries and addressing concerns working remotely.

Customer Service Representative

Buy Buy Baby
Scarsdale, NY
04.2015 - 12.2016
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated databases with new and modified customer data.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Call Center Customer Service Representative

iQor
Charlotte, NC
01.2010 - 10.2014
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Updated existing customer information as needed in company databases.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Education

High School Diploma -

Vance High School
Charlotte
06.2009

Skills

  • Positive Energy
  • Efficient Data Management
  • In-Depth Product Knowledge
  • Scheduling
  • Inbound/Outbound Communication
  • Administrative Paperwork Handling
  • Retail Marketing
  • Customer Support Experience
  • Microsoft Excel
  • Key holder experience
  • Staff Training
  • Computer Proficiency
  • Order Fulfillment
  • Office equipment proficiency
  • Shipping and receiving understanding
  • Cash Management
  • Visual Setup Management

References

References available upon request

References

References available upon request.

Timeline

Customer Service Representative

Lewis Law Firm
03.2017 - 01.2024

Customer Service Representative

Buy Buy Baby
04.2015 - 12.2016

Call Center Customer Service Representative

iQor
01.2010 - 10.2014

High School Diploma -

Vance High School

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Jasmine Morales