Jasmine Morales
Glendale,AZ
Summary
Property management and administrative field of work for over 6 years now working to improve in all aspects. Fast learner and hard working, dependable, responsible and takes accountability always.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Property Manager
NextWave Property Management
07.2024 - Current
- Overseeing 262 units
- Maintain property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises
- Establish rental rates and calculate overhead costs, taxes, depreciation, and profit
- Advertise vacancies to attract tenants, obtain referrals from current tenants, and explain the advantages of location and services
- Negotiate leases, secure contracts from tenants, and collect security deposits
- Collect rent, auditing accounts, and handling all delinquent accounts and notating each of them
- Maintain properties by investigating and resolving tenant complaints, enforcing lease rules, inspecting vacant units and completing repairs, and planning renovations
- Secure the property by contracting with the security patrol service, installing and maintaining security devices, establishing and enforcing precautionary policies and procedures, and responding to emergencies
- Meeting with vendors and ensuring all needs of the property are being met by each vendor ordered
- Willing to relocate to: Maricopa County, AZ
- Authorized to work in the US for any employer
Assistant Property Manager
Trinity Property Management
08.2023 - 07.2024
- Low income property tax credit
- Overseeing 384 units 90% affordable housing and 10% market units
- Processing applications for affordable program and sending files to compliance for final reviews and approvals
- Move ins and move outs file processing
- Handling all delinquencies and maintaining it so stay at a minimum if not zero monthly closures
- Assuring occupancy stays above 97%
- Pre-Leasing above 95%
- Creating and processing all legal notices, violations and handling all court cases
- Processing annual recertifications for all affordable residents
- Working with housing and ensuring inspections pass and rental increases are processed in a timely manner
- Ensuring all rental increases for property go out to stay competitive with changing market
- Assisting the property manager with any other responsibilities as needed
Property Administrator
FirstKey Homes
07.2022 - 07.2023
- Single Family Residentials
- Assisting with the scheduling, coordinating, and resolving all municipal inspections for the properties in assigned company region
- Rent collecting to ensure that rental payments are received on time and in an efficient manner
- Managing utilities at the property level which includes: coordinating necessary paperwork to turn on utilities, working directly with the Property Manager and the corporate administration team on all matters related to utilities, and resolving any municipal issues with the support of the Property Manager
- Assisting the corporate administration team with resolving HOA violations and city citations
- Researching all violations, lawsuits, and complaints, and reporting all issues to the Property Manager for resolution
- Scheduling all municipal inspections, which encompasses: completing all paperwork required to keep the business compliant with area municipalities such as rental licensing, certificate of occupancy, and point of sale inspections; submitting check requests to Accounts Payable for payments associated with licensing; communicating all upcoming inspections, both required and scheduled, with the local market team; and maintaining a shared Outlook calendar of inspections
- Answering inbound calls for the office and assist local market team with resolving issues arising from those calls
- Ensuring property files and records are maintained in accordance with company standards
- Ensuring that rental payments are received on time and in an efficient manner
- Assisting Property Manager and Regional Operations Manager with the collection efforts and scanning of monies received in the local market
- Managing a large number of accounts and maintaining target collection goals
- Analyzing delinquent accounts and communicating directly with tenants through phone, email, fax, mail, in person meetings or mail to ensure maximum collection of delinquent rent
- Assisting the Regional Operations Manager and the central Collections Manager in all day-to-day operational activities which includes the recording of all rental payments, adjusting and creating of ledger reporting, bank deposit activities, third-party collection efforts and eviction filings
- Implementing new collections policies and help to drive credit card and ACH and Retail payments
- Overseeing 1800 homes
Leasing Manager/Assistant Manager/ Property Manager
Next Wave Property Management
06.2021 - 07.2022
- Oversee the marketing and advertising of vacancies on media/advert channels to attract potential tenants
- Scout and identify prospective tenants looking to lease a property
- Provide potential tenants with a tour of property or home highlighting the valuable features of the building in order to convince customers and influence lease
- Run background checks on potential tenants to evaluate their credit status and criminal records to determine if they are eligible occupy a building
- Maintain contact with lessees during their tenancy period to oversee their welfare and help resolve property issues
- Oversee the processing and approval of client applications and lease documents
- Elaborate the terms of lease, rental rate and period of payment to tenants
- Conduct survey of the property market to obtain information on competing lease rates and other trends that affect occupancy/rent
- Ensure the proper documentation and storage of leasing files
- Develop and implement policies necessary for improving the profitability and efficiency of a leasing department
Property Manager
Tuscany Properties LLC
05.2018 - 06.2021
- Greeting prospective renters and current tenants in a receptionist setting
- Inputting tenants information, adding notes and making changes on accounts using property management software
- Securing and negotiating residents lease renewals
- Composing and handing out tenant notices and important updates regarding property and surrounding community
- Responding to tenants complaints and concerns in a timely manner
- Contact tenants to discuss past due rent and or other issues that may need immediate attention
- Handling cash and other forms of payment and making deposits in bank software
- Data entry, answering phones and filing confidential information and records
- Marketing vacant units, touring apartment property with prospective residents and answering questions
- Sale techniques and outstanding customer service
- Inspecting occupied and vacant units
- Making work orders and communicating with maintenance to ensure all orders are completed in a timely manner
- Cleaning the office, bathroom and laundry room
- Processing applications, requesting information and conducting interviews for all prospective renters
- Following company policies and procedures
- Overseeing 433 units
Assistant Property Manager/Leasing Agent
Maesag Properties- Villas at Montebella Apartments
12.2017 - 05.2018
- Greeting prospective renters and current tenants in a receptionist setting
- Inputting tenants information, adding notes and making changes on accounts using property management software
- Securing and negotiating residents lease renewals
- Composing and handing out tenant notices and important updates regarding property and surrounding community
- Handling cash and other forms of payment and making deposits in bank software
- Data entry, answering phones and filing confidential information and records
- Marketing vacant units, touring apartment property with prospective residents and answering questions
- Sale techniques and outstanding customer service
- Inspecting occupied and vacant units
- Making work orders and communicating with maintenance to ensure all orders are completed in a timely manner
- Cleaning the office, bathroom and laundry room
- Processing applications, requesting information and conducting interviews for all prospective renters
- Following company policies and procedures
- Overseeing 100 units
Education
GED -
Gateway Community College
Phoenix, AZ12.2013
Skills
- Assistant Manager Experience
- Property Leasing
- Fax, printer and copy machine capable
- Leadership
- Negotiation
- OneSite
- Budgeting
- Handling incoming and outgoing mail
- Greeting, assisting and handling complaints
- Communication skills
- De-escalating
- Administrative Experience
- Accounts Receivable
- Accounting
- Property Management
- Email and Calendar management
- Cash handling
- Contracts
- Data entry and filing
- Resolve issues in a timely manner
- Entrata
- Office Management
- Oral and written communication
- Dealing with secure and confidential information
- Microsoft Outlook
- Section 8
- Management
- Marketing
- Property management
- Accounts Payable
- Answering multi-phone lines and telephone etiquette
- RentCafe
- 40 wpm
- Auditing
- Customer service
- Microsoft Excel
- Microsoft Word
- Microsoft Access
- Microsoft PowerPoint
- Yardi
- HOA
- Upselling
- Conflict management
Certification
Driver's License, 03/01/18, 02/28/39
Personal Information
- Willing To Relocate: Maricopa County, AZ
- Authorized To Work: US for any employer
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