Jasmine Morris
Customer Service Professional
Dallas,TX
Summary
Dedicated and reliable professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Searching for a dynamic position with room for advancement.
Overview
8
8
years of professional experience
Work History
HR Administrative Specialist
AJTX Management
12.2022 - 08.2024
- Fostered positive client relationships by promptly addressing questions or concerns related to their case files.
- Managed schedules and appointments, ensuring seamless coordination of events.
- Respond to issues and follow up by coordinating with appropriate departments or field units.
- Provided exceptional reception services such as answering 100+ phone calls daily, directing them appropriately while prioritizing according to urgency.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Meet personal/team qualitative and quantitative targets.
Field Inspections Vendor
Safeguard Properties
11.2019 - 12.2022
- Recruited contractors for different zones and field of work.
- Responded to client issues promptly to build strong professional relationships.
- Hired, managed, developed and trained individuals, established and monitored goals, conducted performance reviews and administered salaries for contractors.
- Improved client satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed bi-weekly payroll for 10+ contractors.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
Field Inspector
1st Choice Mortgage Field Inspections
10.2016 - 11.2019
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Scheduled 200+ interior insurance loss inspections monthly.
- Carried out day-day-day duties accurately and efficiently.
- Examined properties and sent written estimated value and photographic reports to lenders, insurance companies and other interested parties.
Education
High School Diploma -
Sarah T. Reed
New Orleans, LA05.2011
Skills
Customer service
Writing reports
Quality control guidelines
Flexible and adaptable
Microsoft Office
Documenting evidence
Multitasking abilities
Data Entry
Problem-solving abilities
Critical Thinking
Verbal Communication
References
AJTX Management - Gloria M. Samuels - HRIS Administrator/Direct Supervisor
E-mail: gloria@ajtxmgmt.com
Phone: (504) 338-8731
Timeline
HR Administrative Specialist
AJTX Management
12.2022 - 08.2024
Field Inspections Vendor
Safeguard Properties
11.2019 - 12.2022
Field Inspector
1st Choice Mortgage Field Inspections
10.2016 - 11.2019
High School Diploma -
Sarah T. Reed
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