Jasmine Morris
Bay Saint Louis,MS
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Skilled in coordinating and managing various types of events, from corporate meetings to large conventions. Possess strong organizational skills and ability to manage multiple projects simultaneously, ensuring seamless execution and positive participant feedback. Known for creative problem-solving skills and ability to work effectively under pressure, contributing to successful event outcomes. Demonstrated success in vendor negotiation and relationship management, leading to cost-effective event solutions and enhanced attendee experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Promotions and Event Coordinator
PENN Entertainment
Bay Saint Louis, MS
08.2024 - Current
- Planned various activities, such as casino promotional events, special events, and concerts.
- Utilized event management software to track registrations, payments, and attendee feedback for continuous improvement.
- Utilize Excel, Word document, MGT, Teams, PENN reports, Canva, and Salesforce daily.
- Analyzed data from previous events in order to improve future ones.
- Documented events with details in customer preferences, financial considerations and successes and failures.
- Provided on-site support during the day of the event including problem solving if necessary.
- Facilitated post-event evaluations with clients and internal teams, gathering feedback to inform future event planning.
- Implemented comprehensive marketing strategies, including social media, email campaigns, and print advertising to maximize event attendance.
- Coordinated with media personnel such as radio host, photographers, and videographers for capturing important moments during the event.
- Managed on-site event staff and volunteers, providing training and supervision to ensure high levels of service.
- Negotiated contracts with booking agents, on-property food and beverage, and entertainment providers to secure favorable terms and pricing.
- Attended and participated in industry events.
- Implemented promotional strategies to maximize customers' playing in the casino.
- Developed and maintained event timelines, ensuring all tasks were completed on schedule.
- Coordinated and allocated equipment, supplies and staff for events.
Heavy Duty Steward
PENN Entertainment
Bay Saint Louis, MS
02.2024 - 08.2024
- Ensured adherence to all sanitation policies and procedures for the kitchen area.
- Maintained a clean, safe, and organized work environment.
- Cleaned food preparation areas, cooking surfaces, and utensils.
Field Support Representative
IDEXX Laboratories
Bay Saint Louis, MS
06.2018 - 02.2021
- Provided technical support to customers in the field.
- Identified and resolved customer service issues.
- Maintained accurate records of customer interactions and transactions.
- Troubleshot hardware and software problems for customers remotely.
- Performed on-site installation of Veterinary Diagnosis medical equipment, maintenance, and repair of equipment.
- Assisted with product training for clients in the field.
- Interpreted complex technical information for non-technical personnel.
- Created detailed reports on customer feedback and recommendations.
- Attended weekly meetings with management to discuss progress.
- Evaluated existing processes to identify areas of improvement.
- Researched new products to better serve customer needs.
- Monitored performance metrics to ensure a high level of quality. Used software such as Workday, Salesforce, PowerPoint, Excel, ADP, and Microsoft Word.
- Collaborated with other departments on projects related to field support services and sales.
- Conducted regular site visits to evaluate effectiveness of operations.
- Territory management across Mississippi, Alabama and Louisiana. Assist in other states with Veterinary Diagnosis equipment installs and trainings.
- Integrate veterinary software with IDEXX analyzers.
- Train customers on proper specimen collection and storage for sending to the reference lab.
- Track Mileage on company vehicle and maintain maintenance.
- Responsible company Credit card, vehicle, IPad, Laptop, Printer, and IPhone.
Emergency Veterinary Technician
Memphis Animal Emergency
Memphis , TN
07.2017 - 07.2018
- Provided quality patient care, including monitoring vital signs and providing comfort to patients.
- Monitored patient recovery progress and reported any changes to the veterinarian.
- Performed diagnostic tests such as radiographs and blood work under the direction of a veterinarian.
- Inspected equipment daily to ensure it was in proper working order prior to use.
- Cleansed wounds using appropriate antiseptic solutions while monitoring healing process of animals post-surgery.
- Participated in continuing education courses related to emergency veterinary medicine practices.
- Communicated effectively with clients regarding treatment plans recommended by veterinarians.
- Restrained animals during examinations or treatments when necessary.
- Operated anesthesia machines safely and monitored anesthetized patients throughout procedure.
- Responded quickly to emergency situations involving sick or injured animals.
- Prepared specimens for laboratory testing according to established protocols.
- Processed payments from clients for services rendered by the clinic.
- Ensured all areas were properly sanitized before and after each appointment.
- Conducted initial exams on pets, took vital signs and collected samples for lab.
- Operated x-ray machines and exposed radiographic films.
Animal Care Technician
Memphis Animal Services
Memphis, TN
10.2012 - 07.2018
- Ensured proper animal housing and husbandry, including feeding, watering, sanitation, enrichment, and exercise.
- Maintained accurate records of animal health care and treatments.
- Provided humane handling of animals in accordance with established protocols.
- Assist veterinarian with Forensic exams for animal cruelty court cases.
- Collected samples such as bloodwork or fecal matter for laboratory analysis when necessary.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation.
- Administrator anesthesia to pet for surgery and monitor during surgical procedure.
- Administrator vaccines, flea prevention and dewormer to pets.
- Administered medications according to prescribed schedules and monitored response to treatment.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Operate radiology
- Performed diagnostics as requested by veterinarian.
Emergency Veterinary Technician
Animal Emergency Center
Memphis, TN
03.2011 - 07.2017
- Monitored patient recovery progress and reported any changes to the veterinarian.
- Performed diagnostic tests such as radiographs and blood work under the direction of a veterinarian.
- Inspected equipment daily to ensure it was in proper working order prior to use.
- Cleansed wounds using appropriate antiseptic solutions while monitoring healing process of animals post-surgery.
- Participated in continuing education courses related to emergency veterinary medicine practices.
- Communicated effectively with clients regarding treatment plans recommended by veterinarians.
- Restrained animals during examinations or treatments when necessary.
- Operated anesthesia machines safely and monitored anesthetized patients throughout procedure.
- Responded quickly to emergency situations involving sick or injured animals.
- Prepared specimens for laboratory testing according to established protocols.
- Processed payments from clients for services rendered by the clinic.
- Ensured all areas were properly sanitized before and after each appointment.
- Conducted initial exams on pets, took vital signs and collected samples for lab.
- Operated x-ray machines and exposed radiographic films.
- Train oncoming staff.
- Receptionist as needed.
- Perform verbal and written communication of treatment to Regular Veterinarians for follow up after emergency care.
Veterinary Assistant
Shelby Center Hospital for Animals
Memphis, TN
06.2008 - 10.2011
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Provided detailed patient care instructions to pet owners.
- Cleaned and sterilized exam rooms between appointments.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Prepared laboratory slides for microscopic examinations.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Dispensed medications orally or topically as directed by veterinarian.
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
- Ordered medication refills when needed.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Attended regular continuing education courses related to veterinary medicine.
- Obtained information and history from clients to maintain medical charts.
- Released patients to owners with care directions from veterinary staff.
- Trained new veterinary staff on office procedures and requirements.
- Operated radiographic and ultrasound equipment.
- Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
Kennel Staff Assistant/Veterinary Assistant
Pet Care Center
Memphis, TN
03.2006 - 07.2008
- Cared for and monitored animals in kennel setting, providing food, water and exercise.
- Cleaned kennels, runs, cages and yards to maintain cleanliness and sanitation standards.
- Assisted veterinarians with medical care of animals such as administering medications or assisting during surgery.
- Performed basic grooming tasks such as brushing fur, trimming nails and cleaning ears.
- Assisted in training new staff members on proper animal handling techniques and safety protocols.
- Restrained animals during examination or treatment when needed to ensure the safety of both staff and animals.
- Ensured that all applicable regulations were followed regarding animal housing, nutrition, sanitation and humane care practices.
- Organized supplies necessary for daily operations of the kennel such as food items, bedding material or cleaning supplies.
- Controlled inventory levels of pet foods, medications and other supplies used in kennel operations.
- Developed relationships with regular customers by providing excellent customer service support.
- Prepared food to meet needs of animals under care with appropriate meals.
- Exercised animals to maintain physical and mental health.
- Walked animals outside to avoid accidents in play areas or bedding.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Cleaned living areas to provide healthy environment for boarded animals.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
Education
High School Diploma -
Central High School
Memphis, TN05-2005
Skills
- Pre-anesthetic preparation
- Suture removal
- Intramuscular injection
- Setting fractures
- Surgical Assistance
- Animal restraint
- Emergency Care
- Controlled Substance Management
- Medical record-keeping
- Animal Handling
- Performing ultrasounds
- Specimen Preparation
- Anesthesia Administration
- Maintaining treatment notes
- Vital signs
- Blood collection
- Veterinary standards and procedures
- Wound Management
- Vaccinations
- Subcutaneous injection
- Rehabilitation techniques
- IV Medication Administration
- Customer Service
- Network configuration
- On-Site Support
- Hardware Installation
- Remote Support
- Work Order Management
- Technical Troubleshooting
- System Maintenance
- Equipment Repair
- Customer training
- Equipment Inspection
- Quality Assurance
- Emergency Response
- Device Installation
- Workflow Management
- Vehicle Maintenance
- Software configuration
- Relationship Building
- Problem-Solving
- Positive Attitude
- Accountability and Work Ethic
- Event calendar management
- Meeting planning
- Conference preparation
- Special events planning
- Entertainment booking
- Project management
- Workflow management
- Event marketing
- Event setup and breakdown
- Scheduling
- Public speaking
Accomplishments
- IDEXX Region of the year award
Certification
- SafeServ Alcohol Certificate
Timeline
Promotions and Event Coordinator
PENN Entertainment
08.2024 - Current
Heavy Duty Steward
PENN Entertainment
02.2024 - 08.2024
Field Support Representative
IDEXX Laboratories
06.2018 - 02.2021
Emergency Veterinary Technician
Memphis Animal Emergency
07.2017 - 07.2018
Animal Care Technician
Memphis Animal Services
10.2012 - 07.2018
Emergency Veterinary Technician
Animal Emergency Center
03.2011 - 07.2017
Veterinary Assistant
Shelby Center Hospital for Animals
06.2008 - 10.2011
Kennel Staff Assistant/Veterinary Assistant
Pet Care Center
03.2006 - 07.2008
High School Diploma -
Central High School
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