Jasmine Morrow
Chapel Hill,NC
Summary
Highly motivated and versatile professional with extensive experience in management, customer service, and team leadership. Skilled at multitasking, problem-solving, and managing operations across multiple industries. Recently certified in phlebotomy. Seeking a remote role to utilize communication, time management, and organizational efficiency skills. Strong ability to adapt and deliver results in fast-paced environments. Confident in contributing to the success of any team or organization.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Refuel Gas Station
06.2023 - Current
- Manage daily operations, ensuring smooth workflow and high customer satisfaction in a fast-paced environment
- Supervise a team of [X] employees, providing coaching, training, and performance evaluations
- Handle customer inquiries, resolve complaints, and ensure top-tier service quality
- Perform inventory management, order supplies, and maintain equipment to meet operational needs
- Oversee financial transactions, sales reporting, and other administrative tasks
Overnight Manager
Planet Fitness
06.2019 - 04.2023
- Led and managed day-to-day operations of a large fitness facility, improving member retention and satisfaction
- Managed staff of 15+, including hiring, training, and scheduling
- Developed and executed marketing campaigns that resulted in a [X]% increase in membership sales
- Ensured compliance with health and safety regulations, creating a safe and clean environment for members
- Delivered exceptional customer service, addressing concerns and resolving issues to maintain high satisfaction
- Managed cash handling, financial reports, and facility budgets to ensure profitability
Dispatcher
Boer Brothers Heating & Cooling
02.2018 - 05.2019
- Scheduled and dispatched technicians, ensuring efficient routing and timely service delivery to clients
- Communicated with customers to confirm appointments, answer queries, and resolve complaints
- Managed service records and ensured that all dispatches were in compliance with company policies
- Supported inventory management by tracking parts and equipment needed for service calls
- Assisted with customer billing, processing payments, and issuing invoices
Education
Phlebotomy Certification -
08.2024
High School Diploma -
Homeschool
05-2017
Skills
- Remote Work Readiness
- Team Leadership & Management
- Customer Service Excellence
- Time Management & Organizational Skills
- Phlebotomy
- Technical Proficiency
Additional Information
Willing to work remotely full-time or part-time., Strong problem-solving, communication, and interpersonal skills., Available for immediate start or according to your timeline., Knowledgeable in remote communication tools (e.g., Zoom, Slack, Microsoft Teams).
Timeline
Assistant Manager
Refuel Gas Station
06.2023 - Current
Overnight Manager
Planet Fitness
06.2019 - 04.2023
Dispatcher
Boer Brothers Heating & Cooling
02.2018 - 05.2019
Phlebotomy Certification -
High School Diploma -
Homeschool
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