Jasmine Morrow

• Assessed and treated patients with medical emergencies such as cardiac arrest, shock, trauma, respiratory distress and intoxication.
• Provided pre-hospital care to those in need within the community, including administering medications, providing wound care and performing intubations.
• Administered life support procedures under medical direction.

Assessed patient conditions and prioritized care during transport.

• Responded to emergency calls for Galesburg Ambulance Hospitals' Service patients.
• Communicated patient details to hospital emergency staff.
• Documented care reports and transport records accurately.
• • Completed continuing education courses to enhance medical knowledge.

• Directed Bard Optical store operations and daily patient service workflows.
• Supervised optical staff scheduling, training, and front desk coverage.
• Monitored staff performance and addressed issues.
• Coached, mentored and trained team members in order to improve their job performance.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Resolved patient concerns and supported service recovery within Bard Optical.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Monitored sales floor presentation, merchandise displays, and eyewear merchandising.
• Coordinated insurance verification, claims support, and patient account questions.
• Reviewed eyeglass orders, lens details, and frame inventory records.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.