Summary
Overview
Work History
Education
Skills
Software
Timeline
GeneralManager

Jasmine Mosley

Independent Contractor/Personal Shopper
Houston,TX

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Independent Contractor/Personal Shopper

Shipt
Birmingham, AL
07.2020 - Current
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Worked with over 15 customers daily to fulfill specific grocery orders according to customer needs and inventory availability.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Tracked substitutions and informed customers of changes.
  • Loaded and unloaded orders at customer's homes or locations.
  • Consulted with customers on food selections and custom order requests.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Kept vehicle clean and neat to offer professional impression to every customer.

Customer Service Representative/Cashier

William Sonoma
Houston, TX
10.2013 - 03.2014
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Processed customer refunds and exchanges according to established guidelines.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Stocked, tagged and displayed merchandise as required.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Collected and authorized payments of guests.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.

Cashier/Pricing Clerk

Randalls Food And Drugs
Houston, TX
01.2012 - 10.2013
  • Monitored outstanding invoices and performed collections duties.
  • Executed billing tasks and recorded information in company databases.
  • Completed and processed purchase orders and customer invoices each quarter.
  • Assisted management with implementing new accounting software program.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Created price tags and merchandise signs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Reviewed new promotions and monitored price changes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Checked personal identifications during alcohol and tobacco sales.

Customer Service Representative/Cashier

Linens 'n Things
Houston, TX
01.2007 - 12.2008
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked personal identifications during alcohol and tobacco sales.
  • Processed customer refunds and exchanges according to established guidelines.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Stocked, tagged and displayed merchandise as required.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Collected and authorized payments of guests.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Mentored new team members on sales software system operation.

Education

High School Diploma -

Penn Foster High School
Scranton, PA
01.2017 - 05.2017

High School Diploma -

Cypress Springs High School
Cypress, TX
01.2003 - 05.2006

Skills

Sales proficiency

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Software

Microsoft Excel

Microsoft Word

Microsoft Powerpoint

Microsoft Access

Timeline

Independent Contractor/Personal Shopper

Shipt
07.2020 - Current

High School Diploma -

Penn Foster High School
01.2017 - 05.2017

Customer Service Representative/Cashier

William Sonoma
10.2013 - 03.2014

Cashier/Pricing Clerk

Randalls Food And Drugs
01.2012 - 10.2013

Customer Service Representative/Cashier

Linens 'n Things
01.2007 - 12.2008

High School Diploma -

Cypress Springs High School
01.2003 - 05.2006

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Jasmine MosleyIndependent Contractor/Personal Shopper