Microsoft Excel
Jasmine Mosley
Independent Contractor/Personal Shopper
Houston,TX
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Independent Contractor/Personal Shopper
Shipt
Birmingham, AL
07.2020 - Current
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Worked with over 15 customers daily to fulfill specific grocery orders according to customer needs and inventory availability.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Tracked substitutions and informed customers of changes.
- Loaded and unloaded orders at customer's homes or locations.
- Consulted with customers on food selections and custom order requests.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Kept vehicle clean and neat to offer professional impression to every customer.
Customer Service Representative/Cashier
William Sonoma
Houston, TX
10.2013 - 03.2014
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Processed customer refunds and exchanges according to established guidelines.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Stocked, tagged and displayed merchandise as required.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized payments of guests.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
Cashier/Pricing Clerk
Randalls Food And Drugs
Houston, TX
01.2012 - 10.2013
- Monitored outstanding invoices and performed collections duties.
- Executed billing tasks and recorded information in company databases.
- Completed and processed purchase orders and customer invoices each quarter.
- Assisted management with implementing new accounting software program.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Created price tags and merchandise signs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reviewed new promotions and monitored price changes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Checked personal identifications during alcohol and tobacco sales.
Customer Service Representative/Cashier
Linens 'n Things
Houston, TX
01.2007 - 12.2008
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked personal identifications during alcohol and tobacco sales.
- Processed customer refunds and exchanges according to established guidelines.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Stocked, tagged and displayed merchandise as required.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Collected and authorized payments of guests.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Tallied cash drawer at beginning and end of each work shift.
- Mentored new team members on sales software system operation.
Education
High School Diploma -
Penn Foster High School
Scranton, PA 01.2017 - 05.2017
High School Diploma -
Cypress Springs High School
Cypress, TX 01.2003 - 05.2006
Skills
Sales proficiency
Point of sale operation
Lift up to 40 pounds
Customer Relations
Online ordering familiarity
Delivery management
Product knowledge
Organization and Time Management
Product and service sales
Software
Microsoft Word
Microsoft Powerpoint
Microsoft Access
Timeline
Independent Contractor/Personal Shopper
Shipt
07.2020 - Current
High School Diploma -
Penn Foster High School
01.2017 - 05.2017
Customer Service Representative/Cashier
William Sonoma
10.2013 - 03.2014
Cashier/Pricing Clerk
Randalls Food And Drugs
01.2012 - 10.2013
Customer Service Representative/Cashier
Linens 'n Things
01.2007 - 12.2008
High School Diploma -
Cypress Springs High School
01.2003 - 05.2006