Jasmine Mosley

• Collaborated with a freelance content assistant to plan, write, and edit blog content aligned with cleaning industry trends and client questions

• Helped design and update the company website layout for improved navigation, visual appeal, and mobile responsiveness using WordPress tools and custom styling

• Managed blog publishing workflow, including SEO formatting, image optimization, internal linking, and metadata implementation

• Integrated virtual customer service features such as live chat widgets, contact forms, and automated FAQs to enhance client support

• Monitored site performance, resolved technical issues, and ensured consistent user experience across desktop and mobile

• Utilized Google Search Console and analytics tools to track blog traffic and adjust content strategies for higher visibility and engagement

• Maintained a clean work environment at all times by sweeping, dusting, mopping the work area regularly.
• Steam-cleaned or shampooed carpets.
• Kept business entrances clean, tidy and professional in appearance.
• Followed established health guidelines while handling hazardous materials like bleach or ammonia-based cleaners.
• Collected trash from floors within hallways, bathrooms and work areas.
• Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
• Serviced, cleaned and restocked restrooms.
• Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
• Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
• Dusted furniture, machines or equipment.
• Inspected areas after completion to ensure they met standards of cleanliness set forth by the company.
• Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
• Cleans carpets using vacuum cleaner or other carpet cleaning equipment to remove spots and stains.
• Ensured that all safety protocols were followed while operating machinery like buffers or vacuums.

• Answered, screened and processed high volume of calls daily with call management system and web-based communications.
• Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
• Recommended improvements in products, service and billing methods to management to prevent future problems.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Utilized knowledge base to answer inquiries from customers quickly and effectively.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Updated customer accounts, addresses and contact information within call management databases.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Offered resolutions to de-escalate calls and solve customer issues.
• Completed day-to-day duties accurately and efficiently.

• Recorded guest comments or complaints, escalating to management for immediate resolution.
• Implemented customer loyalty programs to encourage repeat business and positive reviews.
• Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
• Minimized risks to guests by strictly following sanitizing procedures for different areas.
• Advised housekeeping staff of rooms vacated and ready for cleaning.
• Assisted guests by promptly responding to questions, requests and concerns.
• Answered guest inquiries, recommending shopping, dining or entertainment.
• Upheld strict compliance with health and safety regulations to ensure a safe environment for guests and staff.
• Collaborated with housekeeping and maintenance teams to ensure rooms met company standards.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.