Summary
Overview
Work History
Education
Skills
Certification
Timeline
SoftwareDeveloper

Jasmine Moss

Moody,AL

Summary

Service-focused Customer Service Representative bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Concierge

Somerby Senior Living
Hoover, AL
01.2022 - Current
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Handled 50+ calls per day to address customer inquiries and concerns

Transport Driver

M&M Mobility
Hoover, AL
03.2020 - 01.2022
  • Maintained high customer satisfaction by working quickly and accurately.
  • Operated with safety and skill to avoid accidents and delays.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Communicated with dispatch to convey delays and adjust delivery plans.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Updated daily logs and customer paperwork with relevant details.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Maintained consistent on-time delivery record with 93% of orders arriving ahead of schedule

Quality Inspector

Flex N Gate
McCalla, AL
03.2018 - 03.2020
  • Worked with specific production team members to rectify production issues and maintain high-quality final products.
  • Identified defects during cyclical checks.
  • Tested Metal products and maintained detailed records in software system.
  • Documented findings and produced reports to aide management in assessing and correcting quality concerns.
  • Identified and helped resolve production problems, increasing output while reducing errors.
  • Supervised production workers to identify areas in need of improvement for high-quality production.

CNA

Fairhaven Nursing Home
Birmingham, AL
04.2016 - 03.2018
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Maintained best-in-class standards for individualized care in 36-bed unit by continuously checking in with patients and families and quickly providing care.

Call Center Customer Service Representative

Adecco Staffing Agency
Hoover, AL
05.2012 - 04.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Answered over 30 calls per shift to meet fast-paced call center demands

Education

High School Diploma -

Shades Valley High School
Irondale, AL
05.2012

Skills

  • Efficient and Detail-Oriented
  • Call Transfers
  • OSHA Standards
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Emotional Intelligence
  • Communication Skills
  • Organizational Skills
  • Flexibility
  • Problem Solving Skills
  • Telephone etiquette

Certification

  • Certified Nursing Assistant, Fairhaven Nursing Home - 2016

Timeline

Concierge

Somerby Senior Living
01.2022 - Current

Transport Driver

M&M Mobility
03.2020 - 01.2022

Quality Inspector

Flex N Gate
03.2018 - 03.2020

CNA

Fairhaven Nursing Home
04.2016 - 03.2018

Call Center Customer Service Representative

Adecco Staffing Agency
05.2012 - 04.2016

High School Diploma -

Shades Valley High School
  • Certified Nursing Assistant, Fairhaven Nursing Home - 2016
Jasmine Moss