Jasmine Moss
Moody,AL
Summary
Service-focused Customer Service Representative bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Concierge
Somerby Senior Living
Hoover, AL
01.2022 - Current
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Handled 50+ calls per day to address customer inquiries and concerns
Transport Driver
M&M Mobility
Hoover, AL
03.2020 - 01.2022
- Maintained high customer satisfaction by working quickly and accurately.
- Operated with safety and skill to avoid accidents and delays.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Communicated with dispatch to convey delays and adjust delivery plans.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Updated daily logs and customer paperwork with relevant details.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Maintained consistent on-time delivery record with 93% of orders arriving ahead of schedule
Quality Inspector
Flex N Gate
McCalla, AL
03.2018 - 03.2020
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Identified defects during cyclical checks.
- Tested Metal products and maintained detailed records in software system.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Identified and helped resolve production problems, increasing output while reducing errors.
- Supervised production workers to identify areas in need of improvement for high-quality production.
CNA
Fairhaven Nursing Home
Birmingham, AL
04.2016 - 03.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Maintained best-in-class standards for individualized care in 36-bed unit by continuously checking in with patients and families and quickly providing care.
Call Center Customer Service Representative
Adecco Staffing Agency
Hoover, AL
05.2012 - 04.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Answered over 30 calls per shift to meet fast-paced call center demands
Education
High School Diploma -
Shades Valley High School
Irondale, AL05.2012
Skills
- Efficient and Detail-Oriented
- Call Transfers
- OSHA Standards
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Emotional Intelligence
- Communication Skills
- Organizational Skills
- Flexibility
- Problem Solving Skills
- Telephone etiquette
Certification
- Certified Nursing Assistant, Fairhaven Nursing Home - 2016
Timeline
Concierge
Somerby Senior Living
01.2022 - Current
Transport Driver
M&M Mobility
03.2020 - 01.2022
Quality Inspector
Flex N Gate
03.2018 - 03.2020
CNA
Fairhaven Nursing Home
04.2016 - 03.2018
Call Center Customer Service Representative
Adecco Staffing Agency
05.2012 - 04.2016
High School Diploma -
Shades Valley High School
- Certified Nursing Assistant, Fairhaven Nursing Home - 2016
Similar Profiles
Jamillah JonesJamillah Jones
Resident Coordinator at Somerby Senior LivingResident Coordinator at Somerby Senior Living
Jacqueline BarnesJacqueline Barnes
Memory Care Activities Coordinator at Somerby Senior LivingMemory Care Activities Coordinator at Somerby Senior Living
Aisha MageeAisha Magee
Certified Nursing Assistant at SOMERBY SENIOR LIVINGCertified Nursing Assistant at SOMERBY SENIOR LIVING