Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jasmine Moss

Cordova,TN

Summary

Dedicated and meticulous healthcare professional bringing more than 10+ years of experience readying patients for invasive and non-invasive tests and procedures. Well-versed in managing supplies, fields and aseptic techniques. Knowledgeable in medical billing and emr demographics. Proficient in HIPAA, facility and medical worker standards and competent in operating in high-volume, high-stress settings.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Patient Care Technician - CCHT

Satellite Healthcare
Memphis, TN
05.2022 - Current
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Collected and transported specimens to prepare for lab testing.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Supported patient admissions, discharges, and transfers to promote team productivity.
  • Educated patients and families on proper care and treatment to facilitate successful home care.
  • Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Used principles of growth and development to provide age-specific treatment and care.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Documented patient information and care activities in electronic health record.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
  • Recorded patient's pre-dialysis weight, vitals, and any new medical conditions.
  • Conducted equipment and safety checks on hemodialysis equipment and supplies.
  • Recorded client data on hemodialysis flow chart.
  • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Performed routine quality control and safety checks on all equipment.
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
  • Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
  • Maintained accurate patient charts and medical records.
  • Utilized medical software to document and track patient progress.
  • Triaged patients in office or by phone to assess severity of conditions.
  • Administered medications and treatments according to physician orders.
  • Performed diagnostic tests and reported results to healthcare providers.

Patient Care Technician - CCHT

DaVita
Memphis, TN
02.2019 - 11.2022
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Supported patient admissions, discharges, and transfers to promote team productivity.
  • Educated patients and families on proper care and treatment to facilitate successful home care.
  • Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Used principles of growth and development to provide age-specific treatment and care.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Documented patient information and care activities in electronic health record.
  • Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
  • Recorded patient's pre-dialysis weight, vitals, and any new medical conditions.
  • Conducted equipment and safety checks on hemodialysis equipment and supplies.
  • Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
  • Recorded client data on hemodialysis flow chart.
  • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Safely transported, transferred and positioned patients on chairs for treatment.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
  • Instructed patients in at-home care and continued treatments.
  • Maintained accurate patient charts and medical records.
  • Performed diagnostic tests and reported results to healthcare providers.
  • Administered medications and treatments according to physician orders.
  • Triaged patients in office or by phone to assess severity of conditions.
  • Utilized medical software to document and track patient progress.

Patient Care Technician - CCHT

Methodist Healthcare
Memphis, TN
08.2021 - 10.2022
  • Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
  • Recorded patient's pre-dialysis weight, vitals, and any new medical conditions.
  • Conducted equipment and safety checks on hemodialysis equipment and supplies.
  • Provided in-patient care for Number dialysis patients simultaneously focusing on providing clean, safe, and comfortable treatment environment.
  • Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
  • Recorded client data on hemodialysis flow chart.
  • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Safely transported, transferred and positioned patients on chairs for treatment.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Performed routine quality control and safety checks on all equipment.
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
  • Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
  • Instructed patients in at-home care and continued treatments.
  • Maintained accurate patient charts and medical records.
  • Operated and maintained medical equipment used to diagnose and treat patients.
  • Called patients post-procedure to inquire about status, recovery and questions.
  • Cared for patients by providing personal assistance and ambulation.
  • Educated patients and caregivers on proper ways to use breathing apparatuses at home.
  • Utilized medical software to document and track patient progress.
  • Triaged patients in office or by phone to assess severity of conditions.
  • Administered medications and treatments according to physician orders.
  • Cleaned and sterilized instruments, equipment and surfaces.

Sales Manager

Klassy Chics Boutique
Memphis, TN
11.2018 - 08.2019
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Established and cultivated solid business relationships with new or existing customers.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Direct Support Professional

SRVS
Memphis, TN
05.2017 - 11.2018
  • Maintained clean, safe, and well-organized patient environment.
  • Developed rapport to create safe and trusting environment for care.
  • Supervised daily activities and provided assistance to staff.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Assisted disabled clients to support independence and well-being.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Researched community resources and services to provide accessibility and assistance to clients.
  • Transported clients to medical and dental appointments to provide support.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Assisted with daily living activities, running errands, and household chores.
  • Completed regular check-ins and progress report for each client.

Medical Assistant

Apex
Bartlett, TN
08.2017 - 04.2018
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Taught patients about medications, procedures, and care plan instructions.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Verified patient insurance coverage and collected required co-payments.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Completed EKGs and other tests based on patient presentation in office.
  • Collected pertinent data and calculations to aid physician in interpreting results.

Advanced Plasma Center Technician

Plasma Biological Services
Memphis, TN
01.2017 - 08.2017
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Verified patients' identification for proper sample collection.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Assisted in training and onboarding new phlebotomists.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Developed and implemented strategies to improve phlebotomy processes.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Monitored supply levels and placed orders for laboratory supplies.

Medical Assistant

Prime Urgent Medical
Southaven, MS
08.2016 - 04.2017
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Taught patients about medications, procedures, and care plan instructions.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Verified patient insurance coverage and collected required co-payments.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Completed EKGs and other tests based on patient presentation in office.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Prepared lab specimens for diagnostic evaluation.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Oriented and trained new staff on proper procedures and policies.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Billing Specialist

St Francis Hospital
Memphis, Tennessee
08.2015 - 08.2016
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Identified payment trends and adjusted billing processes accordingly to retain customers.
  • Processed and verified invoices to secure accuracy of billing information.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Worked with multiple departments to check proper billing information.
  • Generated monthly billing and posting reports for management review.

Medical Assistant

Total Foot Care Clinic
Memphis, TN
11.2013 - 08.2015
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Taught patients about medications, procedures, and care plan instructions.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Verified patient insurance coverage and collected required co-payments.
  • Completed EKGs and other tests based on patient presentation in office.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

Education

Bachelor Of Business Administration - Business Administration And Management

Strayer University
Washington, DC
09.2014

Associate Of Applied Science - Medical Assisting

Anthem College - Bryman School
Phoenix, AZ
09.2013

Diploma -

Cordova High School
Memphis, TN
05.2010

Skills

  • Team Collaboration
  • Billing & Demographics
  • Patient Records Administration
  • Patient Care
  • Machine Operations
  • Biohazardous Waste Disposal
  • Respirator Operation
  • Infection Control Standards
  • Medication Side Effect Knowledge
  • Blood Sample Collection
  • Records Management
  • Adverse Reaction Reporting
  • Patient Transport
  • Safety Protocols
  • Dialysis Treatment
  • Direct Patient Care
  • Aseptic Techniques
  • Equipment Maintenance
  • Diagnostic Troubleshooting
  • Patient Data Management Systems
  • Patient Health Education
  • Maintaining Dialysis Equipment
  • Patient Medical Histories
  • Operational Standards
  • Surgical Instruments
  • Regulatory Standards
  • Operational Procedures
  • Measuring Vital Signs
  • Status Updates
  • Intramuscular Injections
  • Health and Wellness
  • Patient Consultations
  • Patient Record Analysis
  • Clinical Recommendations
  • Microsoft Office
  • Clerical Support
  • Chronic and Acute Conditions
  • Medical Condition Monitoring
  • Employee Training
  • Emergency Situations
  • Proper Staffing
  • Fistula Cannulation
  • Life Support Systems
  • Technical Support
  • Information Intake
  • Preventative Care
  • Patient Care Technician (PCT)
  • OSHA Regulations
  • Positioning Patients
  • Electronic Medical Record Software
  • Dialyzer Priming
  • Quality Improvement Activities
  • Nursing Assistance
  • HIPAA
  • Patient Admission
  • Vaccinations and Physicals

Certification

  • CCHT - Certified Clinical Hemodialysis Technician
  • IV Therapy Certified
  • OSHA/HIPPA Trained
  • Blood Borne Pathogen Awareness
  • DIDD Med Certified
  • CPR/BLS Certified

Timeline

Patient Care Technician - CCHT

Satellite Healthcare
05.2022 - Current

Patient Care Technician - CCHT

Methodist Healthcare
08.2021 - 10.2022

Patient Care Technician - CCHT

DaVita
02.2019 - 11.2022

Sales Manager

Klassy Chics Boutique
11.2018 - 08.2019

Medical Assistant

Apex
08.2017 - 04.2018

Direct Support Professional

SRVS
05.2017 - 11.2018

Advanced Plasma Center Technician

Plasma Biological Services
01.2017 - 08.2017

Medical Assistant

Prime Urgent Medical
08.2016 - 04.2017

Billing Specialist

St Francis Hospital
08.2015 - 08.2016

Medical Assistant

Total Foot Care Clinic
11.2013 - 08.2015

Bachelor Of Business Administration - Business Administration And Management

Strayer University

Associate Of Applied Science - Medical Assisting

Anthem College - Bryman School

Diploma -

Cordova High School

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Jasmine Moss