Jasmine Moss
Goodyear,AZ
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Stay at Home Mom
N/A
Goodyear Az, AZ
04.2023 - 10.2024
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Monitored the children's playtime to ensure safety and wellbeing.
- Planned age-appropriate activities to help foster physical, mental, and emotional development.
Customer Service Representative
InTouchcx
Mesa, AZ
09.2022 - 03.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Caregiver
Heritage at Carefree Assisted Living
Carefree, AZ
03.2021 - 05.2022
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Administered prescribed medications on a timely basis following care plan instructions.
Food Service Worker
Wingstop
Buckeye, AZ
04.2020 - 04.2021
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Assisted in the preparation of food items according to recipes and instructions.
- Made meals in accordance with company standards and requirements.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
Food Service Worker
McDonald's
Goodyear , AZ
12.2018 - 01.2020
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
Education
High School Diploma -
Estrella Foothills Highschool
Goodyear, AZ05-2020
Skills
- Account updating
- Consultative Sales
- Data Collection
- Inbound and Outbound Calling
- Paperwork Processing
- Product Knowledge
Certification
- NCIA/ALFM Board of executives approved Assisted Living Facility Caregiver Training Program
- Food Handlers Card
Timeline
Stay at Home Mom
N/A
04.2023 - 10.2024
Customer Service Representative
InTouchcx
09.2022 - 03.2023
Caregiver
Heritage at Carefree Assisted Living
03.2021 - 05.2022
Food Service Worker
Wingstop
04.2020 - 04.2021
Food Service Worker
McDonald's
12.2018 - 01.2020
High School Diploma -
Estrella Foothills Highschool