Scheduled appointments based on individual patient requirements and facility availability.
Answered questions about admissions, financial and hospital policies.
Gathered, verified and processed patient paperwork.
Gathered personal and insurance information from each patient.
Checked insurance benefits, received payments and provided receipts.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
CSR II/TL
Concentrix On Nationwide
Remote
09.2019 - 04.2023
To assist and Handle inbound phone calls and resolve issues.
Interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Communication abilities and data entry skills.
Answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.
Office Manager
Gold Hill Construction
Auburn
01.2010 - 08.2019
Use computers for various applications, such as database management or word processing.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Create, maintain, and enter information into databases.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Customer Service Representative/Shift Manager
Dollar General
Opelika
09.2015 - 01.2017
Assisted approximately a high number of customers each 9 hour shift with friendly and knowledgeable customer service.
Opened and Closed store.
Built positive and productive customer connections to drive consistent sales.