Jasmine Nance
Eden ,NC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Sales Representative
Premium
12.2023 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Server/ Bartender
Ruby Tuesday Restaurant
07.2022 - 11.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Team Lead
Ply Gem
03.2019 - 05.2021
- Worked at fast and steady pace to meet production goals.
- Kept workstation organized and orderly, making sure production parts, tools, test equipment and documentation were properly stored and maintained.
- Followed safety procedures while working in noisy and dusty environments to operate machines and tools.
- Performed visual final inspections and documentation prior to assembly, resulting in 100% quality of products.
- Used hand and power tools to assemble products.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Wrote detailed reports outlining performance, quality and defect rates.
- Inspected and repaired products to meet project expectations.
- Worked closely with supervisors and designers to understand and meet production specifications.
Server
Outback Steakhouse
01.2018 - 03.2019
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Customer Service Representative
Telvista
05.2015 - 04.2017
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Education
Diploma -
John M. Langston Focus High School
Danville, VA2015
Skills
- Production worker
- Computer Skills
- Food Production
- Serving Experience
- Cash Handling
- Kitchen Experience
- Additional Information
- Strong work ethic
- Positive attitude
- Strong attendance record
- Dependable and responsible
- Willingness to learn new skills
- Team player
- Adaptability
- Excellent computer skills
- Great customer service skills
Additional Information
- Authorized to work in the US for any employer
Timeline
Sales Representative
Premium
12.2023 - Current
Server/ Bartender
Ruby Tuesday Restaurant
07.2022 - 11.2023
Team Lead
Ply Gem
03.2019 - 05.2021
Server
Outback Steakhouse
01.2018 - 03.2019
Customer Service Representative
Telvista
05.2015 - 04.2017
Diploma -
John M. Langston Focus High School