Jasmine Nance
Gwynn Oak,MD
Summary
Compassionate Family Advocate known for high productivity and efficient task completion. Well-versed in conflict resolution, case management, and community outreach skills that enable successful advocacy for families in need. Excel in empathy, communication, and problem-solving, ensuring each family receives personalized support and guidance.
Overview
9
9
years of professional experience
Work History
Family Advocate/Service Coordinator
Kennedy Krieger Institute
Gwynn Oak, MD
01.2024 - Current
- Updated internal systems with information related to new or revised services.
- Managed and updated client databases to ensure accurate and current information.
- Provided customer service to ensure client satisfaction.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Assisted with billing and invoicing for services rendered.
- Cultivated strong relationships with clients by providing ongoing support through regular check-ins or phone calls.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Determined availability of services and programs within community for parents with disabled youngsters.
- Informed victims about legal processes and timelines.
- Partnered with families and provided resources to build growth that promoted better self-reliance.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Established behavioral modification goals and assessed progress toward goals.
- Provided case management services to families in need of assistance.
- Coordinated referrals for mental health services and other specialized services.
Case Manager/Internship Student
Hope Works of Howard County
Columbia , MD
10.2023 - 12.2023
- Conducted home visits to assess living conditions and support needs.
- Developed individualized care plans with input from clients and their families.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted clients in setting realistic goals and developing action plans.
- Collaborated with multidisciplinary teams to provide holistic support to clients.
- Researched and analyzed community needs to determine program directions and goals.
- Organized group activities to provide socialization opportunities for clients.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Transitioned clients to different providers based on progress or needs.
Medical Assistant
Howard County Pediatrics
Ellicott City, MD
02.2021 - 08.2023
- Inspected equipment to ensure proper working order prior to use on patients.
- Provided assistance to medical staff in performing minor surgical procedures.
- Registered new patients into practice management software program accurately entering demographic information.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Documented notes during patient visits.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Administered medications under physician's supervision.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Changed dressings on wounds to prevent infection and check for healing.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized patient charts before each day's clinic sessions began.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Medical Assistant
Greater Baltimore Medical Center, GBMC
Owings Mills, MD
07.2019 - 04.2020
- Entered new client data into database systems accurately.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Handled incoming and outgoing mail and packages.
- Provided administrative support including photocopying, faxing, and filing.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Explained policies and procedures to visitors.
- Compiled and prepared reports and documents as requested.
- Updated employee contact list regularly.
- Input customer data into reservation systems and updated to reflect room changes.
Medical Assistant
Capital Women's Care, Contemporary OB/GYN
Owings Mills, MD
03.2016 - 08.2019
- Documented notes during patient visits.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Prepared treatment rooms for patient examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Education
Associate of Arts - Human Services
Howard Community College
Columbia, MD05-2024
Skills
- Client advocacy
- Family education programs
- Time management
- Individualized counseling
- Patient support
- Eligibility assessment
- Records management
- Patient management
- Conflict resolution
- Active listening
- Program development
- Treatment Planning
- Home visits and inspections
- Care coordination
- Emotional awareness
- Health history documentation
- Patient assessments
- Verbal and written communication
- Team collaboration
- Critical thinking
Accomplishments
- Awarded by the Baltimore infants & Toddler Program
References
References available upon request.
Timeline
Family Advocate/Service Coordinator
Kennedy Krieger Institute
01.2024 - Current
Case Manager/Internship Student
Hope Works of Howard County
10.2023 - 12.2023
Medical Assistant
Howard County Pediatrics
02.2021 - 08.2023
Medical Assistant
Greater Baltimore Medical Center, GBMC
07.2019 - 04.2020
Medical Assistant
Capital Women's Care, Contemporary OB/GYN
03.2016 - 08.2019
Associate of Arts - Human Services
Howard Community College
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