Summary
Education
Skills
Training
Timeline
Generic

Jasmine Naranjo

Alice

Summary

Detail-oriented and motivated IT graduate seeking an entry-level Help Desk Support position. Committed to delivering excellent customer service while troubleshooting technical issues and providing timely solutions. Eager to grow in the IT industry through hard work, ongoing learning, and hands-on experience.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Education

Associate of Applied Science - Information Technology

Coastal Bend College
Alice, TX

Skills

  • Hardware troubleshooting
  • Software troubleshooting
  • Networking concepts
  • IP addressing
  • Routers
  • Cabling
  • Windows OS
  • Microsoft Office
  • System setup
  • System configuration
  • System maintenance
  • Ticketing systems
  • Help desk workflows
  • Customer service
  • Technical communication
  • Interpersonal skills
  • Communication skills
  • Problem-solving
  • Critical thinking
  • Dependable
  • Fast learner
  • Team collaboration
  • Adaptability
  • Positive attitude
  • Service-oriented attitude
  • Time management
  • Active listening
  • Troubleshooting
  • Communication
  • Maintenance & repair
  • Analytical and critical thinking
  • Friendly, positive attitude
  • Attention to detail

Training

  • LabSim-based IT training in hardware, software, networking, and troubleshooting
  • Completed virtual labs covering CompTIA A+ topics, system setup, basic networking, and system maintenance

Timeline

Associate of Applied Science - Information Technology

Coastal Bend College
Jasmine Naranjo