Jasmine Nasworthy
Somerset,NJ
Summary
Proven Front Desk Receptionist with a track record of enhancing customer satisfaction and streamlining operations at Eternite Medical Aesthetics & Longevity Center. Expert in appointment scheduling and customer service, demonstrated through improved front office efficiency and guest relations. Skilled in team collaboration and sensitive information handling, contributing to a positive and professional work environment. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Eternite Medical Aesthetics & Longevity Center
11.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Front Desk Receptionist
Massage Envy
03.2023 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Brand Ambassador
Aerie By American Eagle
11.2022 - 01.2023
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
- Worked with team to achieve sales goals for products.
- Communicated product value, quality, and style to educate and entice potential customers.
- Maintained clean, organized and professional work environment.
- Maintained knowledge of current promotions and product features.
Education
High School Diploma -
Hillsborough High School
Hillsborough, NJ06.2024
Skills
- Customer Service
- Time Management
- Listening Skills
- Problem-solving skills
- Team Collaboration
- Appointment Scheduling
- Administrative Skills
- Office Organization
- Oral and writing communication
- File Organization
- Hospitality services
- Front Office Management
- Sensitive information handling
- Complex Problem-Solving
- Researching skills
- Inventory Control
- Performance Improvement
- Bookkeeping
- Data Entry
- Customer and client relations
- Payment Processing
- Customer Complaint Resolution
- Multi-Line Phone Systems
- Records Maintenance
Timeline
Front Desk Receptionist
Eternite Medical Aesthetics & Longevity Center
11.2023 - Current
Front Desk Receptionist
Massage Envy
03.2023 - 09.2023
Brand Ambassador
Aerie By American Eagle
11.2022 - 01.2023
High School Diploma -
Hillsborough High School
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