Jasmine N. Boyd
Chester,VA
Summary
Dedicated paralegal professional with a strong background in legal research, federal regulations compliance, and administrative law procedures. Experienced with case analysis, document preparation, and providing technical support to decision-makers. Skilled in investigating complex situations, analyzing evidence, and applying relevant laws, regulations, and policies to make informed determination.
Overview
9
9
years of professional experience
Work History
Legal Assistant
Social Security Administration Office of Hearings Operations
01.2022 - Current
- Provide legal and technical support to Administrative Law Judges in the processing of entitlement cases including legal research, drafting briefs and drafting decisions pursuant to Titles II, XVI, and XVIII of the Social Security Act, as amended, at the administrative appeals level
- Responsible for developing and processing requests for hearing cases from their receipt in the office to completion, independently performing a wide range of case development actions, and processes more complex hearing cases where analysis of pertinent issues and interpretation of the provisions of the laws, regulations, rulings, precedents, policies, procedures, and guidelines relative to the cases is necessary
- Serves as a video hearing reporter by in person and virtual attending depositions, hearings, proceedings, and other events that require verbatim transcripts holds at least 10 hearings per week
- Capture spoken dialogue with Digital Recording and Processing (DRAP)
- Report speakers' identification, gestures, and actions
- Reviewing files with attorneys/legal office to ensure proper completeness of record, timeliness of the filing, and determining whether immediate action is needed
- Reviews files with clients to ensure all the appropriate information is received before hearing
- Examined case files using case management, determined applicable statues and time limitations, and provided complex legal research to judges
- Investigating and performing an analysis to develop sufficient and valid evidence to decide on legal, medical, and complex situations
- Consolidate the following information and ensure completion of the CATSS-compatible ALJ availability spreadsheet: Specific dates and times ALJs noted their availability to hold hearings
- Hearing room assignments, to include in-person remote site locations
- Audit or oversee auditing of proposed dockets in CATSS prior to assignment to ALJ and prior to input into CPMS/HACPS
- Audit or oversee auditing of completed dockets after inputs have been made in CPMS/HACPS and prior to issuing Notice of Hearing (NOH) to ensure dockets are complying and accuracy of completeness
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Advanced Medical Support Assistant
Central VA HealthCare System
08.2017 - 01.2022
- Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments
- They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.)
- Ensured improvements in patient satisfaction from scheduling practices implemented
- Schedule’s outpatient clinic appointments using Veterans Health Information Systems and Technology Architecture (Vista) scheduling options
- This includes clinic visits, consultations, and entries into the Electronic Wait List (E Comply with the mandatory training requirements for outpatient scheduling process
- Independently accomplish all clinic administrative tasks, including scheduling within the appropriate time frame and in appropriate Mental Health Clinics, clinic cancellations / rescheduling, running Encounter Action Required Reports (EARR), no-show reports and other Vista reports as needed
- Have knowledge and ability to obtain clinical, workload data and obtain specific information requested by supervisor, staff, patients/families, medical center, and others
- Pre-appointment letters, customer service surveys, questionnaires, patient instructions, or other related material will be mailed to patients as required
- Utilize VHA software, VETLINK to monitor and assist Veterans with appointment management, information pertaining to patient demographics, travel benefits, insurance, and other information management
- Assist Veterans when needed for checking into the Kiosk for appointments and utilize the Insurance Card Buffer to verify and update insurance information
- Communicates with physicians, patients, visitors, and other staff in a customer service friendly manner to facilitate timeliness of patient care, meeting the requests of patient's and/or family members, and ensure the smooth flow of the outpatient clinical areas
- Accessing CPRS daily to review patient health record to ensure consults are scheduled within a certain timeframe
- Uses a variety of computer applications daily such as Word, Excel and Outlook and accessing Vista and CPRS
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
Medical Receptionist
Virginia Ear Nose & Throat
10.2015 - 08.2017
- Greeted and check-in patients, and collect personal, medical, and insurance information
- Scheduled, rescheduled, and verified patient appointments, schedule appointments with secondary care providers
- Accepted incoming referrals from other practices and input the necessary information in the ALLSCRIPTS system with correct diagnosis codes
- Coordinated physician schedules and maintain patient flow by communicating patient arrivals or delays
- Utilized ALLSCRIPTS software to manage patient records and files; reinforced and upheld patient confidentiality as required by HIPAA and clinic
- Managed office and medical supply inventories; received deliveries and organized supplies in stockrooms and exam rooms
- Accepted incoming calls from other practices to send out necessary documents such as CT scan, office notes, and to schedule patients
- Worked closely with surgery schedulers to make pre-op appointments and post-operative appointments
- Posted charges for doctors when surgery schedulers are out of the office
- Cross trained in surgery scheduling and Medical Records Technician (Coder)
- Assisted with documenting and assigning codes to patient’s records based on care provided by physicians
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Associates of Arts - Paralegal Studies (ABA)
Liberty University
Lynchburg, VA08-2024
Advanced High School Diploma -
Thomas Dale High School
01.2009
Skills
- Legal Research and Writing
- Case Analysis and Management
- Federal Regulations Compliance
- Strong Analytical and Problem-Solving Skills
- Medical Evidence Review
- Administrative Law Procedures
- Attention to Detail
- Strong Written and Verbal Communication
- Microsoft office
- File organization
- Scheduling/Planning
- Legal document preparation
Professional Development
Medical Terminology Course, Advanced knowledge of Current Procedural Terminology, International Classification of Disease and Healthcare Common Procedure Coding System.
Timeline
Legal Assistant
Social Security Administration Office of Hearings Operations
01.2022 - Current
Advanced Medical Support Assistant
Central VA HealthCare System
08.2017 - 01.2022
Medical Receptionist
Virginia Ear Nose & Throat
10.2015 - 08.2017
Advanced High School Diploma -
Thomas Dale High School
Associates of Arts - Paralegal Studies (ABA)
Liberty University
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