Jasmine Nelson
Fort Lauderdale,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
GMS Connect
Fort Lauderdale, FL
10.2023 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Iqor
Pompano Beach, FL
03.2021 - 01.2022
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Delivered customer support to high call load each shift.
- Collected deposits or payments and arranged for billing.
Customer Service Representative
Global Response
Margate, FL
09.2020 - 02.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Customer Service Representative
Teleperformance USA
Margate, FL
01.2019 - 08.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Education
Medical Assisting
Florida Career College
Margate, FL01-2024
GED -
Florida Career College
01-2024
Skills
- Product Knowledge
- Inbound and Outbound Calling
- Account Updating
- Data Entry
- Scheduling
- Payment Processing
- Documentation
- Customer Consulting
- Customer Education
- Call Center Operations
- Problem-Solving Abilities
Timeline
Customer Service Representative
GMS Connect
10.2023 - 12.2023
Customer Service Representative
Iqor
03.2021 - 01.2022
Customer Service Representative
Global Response
09.2020 - 02.2021
Customer Service Representative
Teleperformance USA
01.2019 - 08.2020
Medical Assisting
Florida Career College
GED -
Florida Career College