Jasmine Nguyen
Falls Church,VA
Summary
Hardworking and Reliable Customer Service Leader with strong ability in teamwork. Offering communication and problem solving. Highly organized, proactive and punctual with team-oriented mentality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Location Manager
Cherry Hill Photography
Vienna, VA
11.2023 - 12.2023
- Worked on-set to manage location use and regulations.
- Consistently met company and department objectives within budget and time constraints.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Resolved any customer complaints or inquiries in a timely manner.
- Monitored daily activities at locations, including employee performance and customer service.
- Maintained photography equipment including cameras, lenses, lights, and tripods
- Prepared proofs for clients to review and select final images
Hiring Manager
Burlington
Sterling, VA
08.2023 - 12.2023
- Provided feedback to candidates throughout the hiring process.
- Reported on workplace health and safety compliance to superiors.
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Organized employee directories and updated individual contact information.
- Researched industry trends to inform compensation and performance strategies.
- Collaborated with other departments to understand their staffing needs and develop appropriate recruitment plans.
- Created interview questionnaires, job descriptions and advertisements, pre-screening protocols and post-interview assessments.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Conducted background checks and reference checks on potential hires.
Smile Guide
SmileDirectClub
Arlington, VA
04.2023 - 08.2023
- Greeted and assisted customers with booking reservations and answering additional questions, both in person and over phone.
- Developed guest relationships to achieve high level of satisfaction.
- Assisted in developing tour programming to enhance guest experience.
- Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
- Greeted guests upon arrival and provided them with necessary safety instructions.
Sales Floor Associate Cashier
Crate and Barrel
Vienna, VA
02.2023 - 07.2023
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Initiated friendly conversation with customers to determine level of assistance required.
- Used product knowledge to suggest items to match client needs.
Barista
Kung Fu Tea
Vienna, VA
02.2023 - 06.2023
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Collected payments and provided accurate change.
- Created complex, hand-crafted beverages based upon customer preferences.
- Described menu items to customers and suggested products based on stated preferences.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Cashier Team Lead
Aldi
Falls Church VA, VA
03.2022 - 03.2023
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments promptly for customers to exceed productivity standards.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Verified customer age requirement for alcohol or tobacco purchases.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped customers find specific products, answered questions and offered product advice.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed refunds for worn, damaged and broken merchandise.
Customer Service Leader
Burlington Coat Factory
Falls Church, VA
07.2021 - 03.2022
- Managed key account service, providing exceptional support to foster loyalty and retention.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Conducted regular performance reviews of associates and used results to identify knowledge or skill gaps.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
- Consulted with customers regarding needs and addressed concerns.
- Escalated issues to correct individuals when typical procedures did not achieve resolution.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Volunteered to handle complaints and issues for manager during busy time periods.
Education
High School Diploma -
Justice High School
Falls Church VA06.2021
Current - Medical Billing And Coding
University of Phoenix
Tempe, AZSkills
- Friendly, Positive Attitude
- Work Ethic
- Basic Math
- Customer Service
- Critical Thinking
- Team Building
- Team Management
- Computer Skills
- Working Collaboratively
- Reliable and Trustworthy
- Training & Development
- Conflict Resolution
- Active Listening
- Problem Resolution
- Flexible Schedule
- Positive Attitude
- Handling Payments
- Public Speaking
- Cash Handling
Certification
- Business Communications for Health Care Professionals
- Medical Records Certification (Finishing certificate 7/14/23)
- NewLifeCPR (Adult, Child, Infant CPR & First Aid & AED
Timeline
Assistant Location Manager
Cherry Hill Photography
11.2023 - 12.2023
Hiring Manager
Burlington
08.2023 - 12.2023
Smile Guide
SmileDirectClub
04.2023 - 08.2023
Sales Floor Associate Cashier
Crate and Barrel
02.2023 - 07.2023
Barista
Kung Fu Tea
02.2023 - 06.2023
Cashier Team Lead
Aldi
03.2022 - 03.2023
Customer Service Leader
Burlington Coat Factory
07.2021 - 03.2022
High School Diploma -
Justice High School
Current - Medical Billing And Coding
University of Phoenix
- Business Communications for Health Care Professionals
- Medical Records Certification (Finishing certificate 7/14/23)
- NewLifeCPR (Adult, Child, Infant CPR & First Aid & AED
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