JASMINE NIEDERT
Killeen,TX
Summary
Dynamic and results-driven professional leveraging extensive training and skills in a challenging position within a forward-thinking company. Committed to delivering high-quality work and contributing to team success through innovative problem-solving and effective communication. Eager to embrace new opportunities that foster growth and development while driving organizational objectives. Proven ability to adapt quickly in fast-paced environments, ensuring seamless integration into any team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ComPsych
02.2023 - Current
- I am currently working for a mental health carve out benefit plan.
- I help with member services and provider services.
- Assist with mental health benefits, claims, website questions.
Customer Service Representative
Loomis
09.2021 - 01.2023
- Worked customer services for both member services and provider services with a medical insurance called Brig health.
- Helped with benefits, claims, eligibility, website issues.
Customer Service Representative
Teleperformance
10.2019 - 06.2021
- Verified patients benefits and eligibility for provider services for Blue Cross and Blue Shield.
Team Lead and Ulysses Trainer
Spherion
06.2018 - 07.2019
- I was promoted to team lead and Ulysses trainer with my company.
- I took escalation calls.
- Listened to calls from two different departments.
- Made sure quality customer service was being implemented.
- I did the Ulysses training for the new training representatives.
Customer Service Representative
Spherion
05.2017 - 06.2018
- Under 65 programs with Blue Cross and Blue Shield of Alabama.
- I assisted members with health benefit questions, taking secured payments, and getting claims issues resolved.
Floor Supervisor
Calvin Klein
10.2013 - 06.2015
- I moved up to a floor supervisor with my company.
- I was given more responsibility.
- I worked on operations.
- Had the responsibility to close and open the store.
- Handled floor sets, according to business needs.
Customer service representative
Calvin Klein
05.2011 - 10.2013
- I was a customer service representative. I helped to make sales, keep the store neat and clean. I helped customers check out on registers.
Education
undefined
CENTRAL TEXAS COLLEGE
Killeen, TXSkills
- Customer service
- Medical insurance
- Supervisor experience
Communication Skills
I have done training classes for new hire classes as well as helped individual representatives when needed.
Certification
CPC-A
Timeline
Customer Service Representative
ComPsych
02.2023 - Current
Customer Service Representative
Loomis
09.2021 - 01.2023
Customer Service Representative
Teleperformance
10.2019 - 06.2021
Team Lead and Ulysses Trainer
Spherion
06.2018 - 07.2019
Customer Service Representative
Spherion
05.2017 - 06.2018
Floor Supervisor
Calvin Klein
10.2013 - 06.2015
Customer service representative
Calvin Klein
05.2011 - 10.2013
undefined
CENTRAL TEXAS COLLEGE
Similar Profiles
Heather SchultzHeather Schultz
Guidance Specialist at ComPsychGuidance Specialist at ComPsych
Adrian JohnsonAdrian Johnson
FMLA Claims Specialist at ComPsychFMLA Claims Specialist at ComPsych
Abigail RathkopfAbigail Rathkopf
Network Specialist, Provider Requests at ComPsychNetwork Specialist, Provider Requests at ComPsych
Roberto Jr. Cruz RosaRoberto Jr. Cruz Rosa
Bakery Production Worker at Military Deli & Bakery ServiceBakery Production Worker at Military Deli & Bakery Service
William TanksonWilliam Tankson
Infantry Mortarman at US ArmyInfantry Mortarman at US Army