Jasmine Nieto
White Plains,NY
Summary
Experienced and results-oriented professional with a background in administrative and operational leadership. Skilled in front-office management, team supervision, and improving service standards in fast-paced settings. Recognized for enhancing customer satisfaction and streamlining financial operations. Proficient in boosting team productivity and overseeing financial management, including accounts and payroll. Proactive in pursuing operational excellence and problem-solving, with a focus on continuous improvement and staff development. Seeking a challenging new role to leverage strong leadership, process optimization, and financial management skills.
Overview
7
7
years of professional experience
Work History
Office/Operations Manager
Cambria Hotels
08.2022 - Current
- Contributed to the development of long-term strategic goals for the organization by participating in management planning sessions and providing valuable input on operational matters.
- Managed budget allocation for various departments, ensuring optimal resource utilization and cost savings.
- Collaborated with other department heads to identify areas of improvement in cross-functional processes.
- Coordinated staff scheduling to ensure adequate coverage during peak hours and reduce overtime expenses.
- Assisted with recruitment efforts by screening candidates, scheduling interviews, and managing the onboarding process for new hires.
- Developed comprehensive training programs for new hires, reducing onboarding time and increasing employee retention rates.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled confidential information professionally and discreetly, ensuring compliance with data privacy regulations and company policies.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
Front Desk Supervisor
Cambria Hotels
08.2020 - 08.2022
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Ensured seamless hotel operations by coordinating and overseeing day-to-day activities.
- Implemented strategies to streamline front desk operations, optimize check-in/check-out processes, and ensure secure payment management.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Coordinated with housekeeping, maintenance, and security to meet all guest needs.
- Contributed innovative ideas that led to tangible improvements in Guest Satisfaction scores (GIS) and overall guest experience.
Personal Assistant
Westwood Organic
01.2018 - 08.2019
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw daily office operations, ensuring smooth functioning.
- Displayed absolute discretion at handling confidential information.
- Elevated customer satisfaction rates through prompt handling of inquiries, requests, and concerns.
- Coordinated logistics for product deliveries and pick-ups, optimizing operational efficiency.
- Provided support in payroll management, contributing to accurate and timely employee compensation.
Education
Bachelor of Science - Business Administration/International Business
Mercy University
Dobbs Ferry, NY05.2022
Associate of Arts - Social Sciences
Westchester Community College
Valhalla, NY05.2019
High School Diploma -
White Plains High School
White Plains, NY06.2013
Skills
- Leadership and Team Management
- Accounts Receivable and Payable Management
- Bilingual in Spanish and English both verbal and written
- Cross-Functional Teamwork
- Microsoft Certified Application Specialist - Since May 2022
- Proficient in MS90, Profitsword, and Doclink
Languages
Spanish
Native or Bilingual
Timeline
Office/Operations Manager
Cambria Hotels
08.2022 - Current
Front Desk Supervisor
Cambria Hotels
08.2020 - 08.2022
Personal Assistant
Westwood Organic
01.2018 - 08.2019
Bachelor of Science - Business Administration/International Business
Mercy University
Associate of Arts - Social Sciences
Westchester Community College
High School Diploma -
White Plains High School
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