Jasmine Nieves
Pawtucket
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
10
10
years of professional experience
Work History
Filing Clerk / Scanner
Inskip BMW
Warwick
09.2018 - 08.2019
- Organized and maintained filing systems for customer documents and service records.
- Assisted team members with locating files and retrieving information efficiently.
- Supported administrative tasks by preparing, scanning, and archiving documents as needed.
- Scanned hard copy documents into electronic format for easy access.
Inbound Call Center Rep
Triton Technologies
Mansfield
07.2015 - 04.2018
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication 'scripts' when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Retail Store Manager
Rent A Center
Providence
11.2010 - 02.2012
- Managed staff schedules, optimizing workforce efficiency and coverage.
- Oversaw daily store operations, ensuring compliance with company policies.
- Conducted regular staff meetings to communicate goals and updates.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Account Manager
Rent A Center
Pawtucket
09.2009 - 01.2011
- Provided exceptional customer service to every existing & new potential customer
- Educated customers on all product offerings
- Processed Rent to own applications forms.
- Safeguarded customer rights maintaining customer records appropriately
- Made collection calls for recovery of overdue accounts
- Loaded and unloaded furniture from trucks and storage areas.
Education
Some College (No Degree) - Accounting And Finance
Community College of Rhode Island
Warwick, RIAdditional Information
Track record of inventory management with absolute understanding of procurement standards, Efficient administrative ability proven by keeping subordinate staff in control getting the best work from them, Possess leadership skills with participative empowerment style, Reliable transportation and valid driver's license, Extensive practice of taking responsibility of senior managers in their absence, Excellent customer service skills with ability to deal with every kind of customer personality, Great interpersonal skills and friendly, courteous and polite nature, Remarkable three years of retail management experience, Computer literate: knowledge and experience of using MS Office, several databases & email management softwares, Able to responsibly take care of merchandise and shelving products according to company policies
Timeline
Filing Clerk / Scanner
Inskip BMW
09.2018 - 08.2019
Inbound Call Center Rep
Triton Technologies
07.2015 - 04.2018
Retail Store Manager
Rent A Center
11.2010 - 02.2012
Account Manager
Rent A Center
09.2009 - 01.2011
Some College (No Degree) - Accounting And Finance
Community College of Rhode Island