JASMINE N. Munoz

• Implemented a new reservation software system, resulting in better organization and tracking of bookings.
• Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
• Conducted regular audits of reservation records to ensure accuracy, minimizing discrepancies and potential conflicts.
• Handled high volumes of incoming calls professionally while multitasking other administrative tasks essential to the role.
• Coordinated closely with other departments, such as housekeeping and front office, to ensure seamless guest experiences from booking through checkout.
• Proactively identified areas for improvement within the reservations department, implementing strategic changes as needed.
• Managed 2 retail stores including ordering, inventory and overseeing store employees

• Independently worked to complete standards while maintaining a professional relationship with clients

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Completed additional shifts to ensure operational efficiency.
• Ensured transaction accuracy at the cash register.

• Executed accurate and efficient data input tasks.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.

Began as data entry working with customer checks and moving onto to finance where I helped distribute finance checks for lemon law cases in advance to auditing

• Overseen all aspects of the business
• Accountability of the assistant managers
• Increase sales %
• Increase customer loyalty
• Ensure operational controls are consistent
• Ensure expenses stay within guidlines
• Merchandise presentation maintained