Jasmine Norton
Summary
Hardworking, talented professional dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
13
13
years of professional experience
Work History
Hairstylist
Self Employed
08.2019 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Distributed business cards outside of salon to generate new business.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Bartender
Annette's
08.2016 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Served high customer volumes during special events, nights, and weekends.
Lead Bartender
Rudy's
05.2012 - 09.2019
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Consulted with managers to organize special events and promotions.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Manager /Bartender
McGrath's
09.2010 - 06.2018
- Balanced sales/cost revue with excel spreadsheet daily
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
South Salem High School
Salem, ORChild Education
Western Oregon University
Monmouth, ORHair Stylist - Hair Design
Johnny Matthews
08.2019
Skills
- Accurate Cash Handling
- Hospitality Service Expertise
- Sales Expertise
- Industry Networking
- Business Management
- Networking Expertise
- basic computer / excel knowledge
Timeline
Hairstylist
Self Employed
08.2019 - Current
Bartender
Annette's
08.2016 - Current
Lead Bartender
Rudy's
05.2012 - 09.2019
Manager /Bartender
McGrath's
09.2010 - 06.2018
South Salem High School
Child Education
Western Oregon University
Hair Stylist - Hair Design
Johnny Matthews
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