Jasmine Norton-Morales
Lancaster,CA
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, excelling in dynamic environments. Proven ability to work independently and rapidly acquire new skills.
Overview
11
11
years of professional experience
Work History
Pet Sitter/Dog Walker
Self-employeed
Lancaster, CA
10.2023 - Current
- Followed safety protocols for handling animals in accordance with local regulations.
- Administered oral medications as prescribed by the veterinarian or client instructions.
- Kept work area clean by sanitizing cages, dishes, bedding, toys. after use.
- Provided overnight stays at client homes during vacations or business trips to ensure continuity of care for their pets.
- Assisted in transporting pets to vet appointments when needed.
Professional Dog Groomer
RCD Pet Spa
Quartz Hill , CA
06.2021 - Current
- Examined dogs to assess coat condition, skin health, and identify any potential medical issues.
- Followed safety protocols when handling animals during grooming sessions.
- Discussed pricing options with customers to determine the best service package for their pet's needs.
- Created customized haircuts based on individual breed standards or client requests.
- Assisted with scheduling appointments while ensuring efficient workflow.
- Responded to customer inquiries in a timely manner via phone or email communication.
- Monitored animals for signs of stress or discomfort during grooming sessions.
- Performed ear cleaning, nail trimming and anal gland expression as requested by clients.
- Managed financial transactions including receiving payments from customers.
- Provided advice on pet nutrition, behavior and general care.
- Kept accurate records of services performed for each animal.
- Ensured all equipment was properly maintained and stored at the end of each shift.
- Groomed pets using a variety of clippers, scissors, shears, combs, brushes and other grooming tools.
Assistant Manager
Little Caesars Pizza
Lancaster, CA
08.2019 - 12.2021
- Supervised daily operations including scheduling shifts, assigning duties.
- Established processes for monitoring customer satisfaction levels.
- Resolved conflicts between team members in an effective manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained up-to-date knowledge of company products and services.
- Analyzed business performance data and forecasted business results for upper management.
- Recruited and trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
Burger King
Lancaster, CA
09.2019 - 06.2021
- Supervised daily operations including scheduling shifts, assigning duties.
- Established processes for monitoring customer satisfaction levels.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth flow of operations.
- Communicated regularly with customers to gain insights into their needs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained up-to-date knowledge of company products and services.
- Recruited and trained new employees to meet job requirements.
Warehouse Worker
Accurate Freight Systems
Valencia, CA
08.2014 - 09.2019
- Maintained accurate inventory records using computerized tracking systems.
- Followed established guidelines for picking orders accurately.
- Performed cycle counts to maintain accurate inventory records.
- Collaborated closely with other departments on special projects as needed.
- Assembled orders according to customer requests.
- Received and tracked incoming inventory shipments.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Ensured safety protocols were followed at all times while operating machinery.
- Provided assistance in loading and unloading containers from ships and trains.
- Operated scanners, computers, and other equipment to track orders.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Investigated any reported problems regarding shipping errors or damages.
- Organized warehouse space for efficient storage of products.
- Identified discrepancies between physical count and computer data.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Education
High School Diploma -
Opportunities For Learning
Lancaster, CA06-2016
Skills
- Animal care
- Medication administration
- Grooming techniques
- Safety protocols
- Pet transportation
- Customer service
- Inventory management
- Appointment scheduling
- Conflict resolution
- Financial transactions
- Time management
- Problem solving
- Team leadership
- Communication skills
- Record keeping
- Positive attitude
Timeline
Pet Sitter/Dog Walker
Self-employeed
10.2023 - Current
Professional Dog Groomer
RCD Pet Spa
06.2021 - Current
Assistant Manager
Burger King
09.2019 - 06.2021
Assistant Manager
Little Caesars Pizza
08.2019 - 12.2021
Warehouse Worker
Accurate Freight Systems
08.2014 - 09.2019
High School Diploma -
Opportunities For Learning
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