Jasmine Nunez
Brooklyn,NY
Summary
Dedicated and results-oriented professional with 2+ years of experience in case management. Proven ability to navigate complex healthcare and social service systems, providing advocacy and support for individuals facing diverse challenges. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Rivia Mind
10.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Lead Case Manager-Migrant Project
DocGo-Home healthcare services
01.2023 - Current
- Responsible for completing a psychosocial assessment and developing an appropriate plan to support the family in achieving their goals.
- Maintained thorough case history and wrote detailed reports.
- Facilitate individual and group therapy sessions per week to solve problems, set and achieve goals, and improve relationships between families.
- Assist with Immigration documentation/Immigration legal proceedings
- Record, track data, and provide follow-up to manage clients' confidential cases safely and securely.
- Promote a positive, professional attitude towards clients, families, staff members, outside providers, and volunteers.
Case Manager- Maternal Infant Health
CAMBA
08.2021 - 06.2022
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Participated in professional outreach to support special programs such as first-time mothers, special education, education, etc.
- Communicated with legal services, social services agencies, and local judicial systems regarding cases.
- Provide education to families about issues such as substance abuse, domestic violence, mental health, and parenting.
- Assist each family in establishing and maintaining a continuum of services to promote stability and assist each family in achieving their identified goal.
Assistant Teacher
Caregiver
09.2020 - 08.2021
- Observed play activities to identify positive behaviors in education, online during COVID-19.
- Collaborate with teachers and parents regularly regarding student progress.
- Prepare classroom equipment and instructional materials for lessons.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
Lead Sales Associate
Rack Room Shoe
11.2017 - 07.2020
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Provided accurate information about promotions, customer programs, and products helping drive high customer retention.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
Education
Masters Degree - Social Work
Grand Canyon University, Phoenix, Arizona
Bachelor of Arts (B.A.) - Sociology
Hunter College, New York, NY
05.2023
Skills
- Technical: Proficient in Salesforce, Excel sheets, Adobe Creative Suite, Google Sheets and MS Word
- Critical thinking skills
- HIPAA compliance
- Medical terminology
- Patient documentation
- Policy compliance
- Insurance practices
- Healthcare operations
- Database coordination
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Rivia Mind
10.2024 - Current
Lead Case Manager-Migrant Project
DocGo-Home healthcare services
01.2023 - Current
Case Manager- Maternal Infant Health
CAMBA
08.2021 - 06.2022
Assistant Teacher
Caregiver
09.2020 - 08.2021
Lead Sales Associate
Rack Room Shoe
11.2017 - 07.2020
Bachelor of Arts (B.A.) - Sociology
Hunter College, New York, NY
Masters Degree - Social Work
Grand Canyon University, Phoenix, Arizona