Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine N. Wilkinson

Jamaica,N.Y.

Summary

Healthcare professional known for high standards and consistent results. Proven ability to enhance care delivery and streamline operations. Reliable team player who adapts to changing needs and fosters collaboration. Skilled in strategic planning and resource management.

Overview

22
22
years of professional experience

Work History

Certified Home Health Aide

Multiple
01.2025 - Current
  • Assisted patients with daily living activities, enhancing comfort and independence.
  • Monitored vital signs and reported changes to healthcare team promptly.
  • Administered prescribed medications following care plans accurately.
  • Maintained cleanliness of patient environments to promote safety and hygiene.

Residential Manager

Multiple
08.2024 - 02.2025
  • Managed daily operations of residential facilities, ensuring compliance with regulations and standards.
  • Supervised staff performance, providing training and support to enhance service delivery.
  • Coordinated resident services, addressing needs and concerns to foster a supportive community environment.
  • Implemented operational policies, improving efficiency in daily management tasks.
  • Conducted regular assessments of facility conditions, identifying areas for maintenance and improvement.
  • Oversaw budgeting processes, ensuring appropriate allocation of resources across residential programs.
  • Facilitated communication between residents and management, promoting transparency and engagement in community activities.

House Manager

Samaritan Daytop Village
11.2023 - 08.2024
  • Managed daily facility operations, ensuring efficient scheduling and organization of tasks.
  • Coordinated maintenance and repair services, maintaining home functionality and safety standards.
  • Oversaw inventory management, tracking supplies and purchasing necessary items timely.
  • Resolved conflicts among facility members or staff promptly, maintaining a harmonious living atmosphere.
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Conducted regular drug testing procedures to monitor abstinence from substances while maintaining accountability among clients enrolled in the program.
  • Worked effectively in fast-paced environments.
  • Facilitated group discussions to enhance participant engagement and collaboration.

Assistant Manager

QSAC Inc.
11.2022 - 03.2023
  • Led team in implementing operational improvements, enhancing workflow efficiency and reducing processing time.
  • Developed training programs for new staff, fostering skills development and promoting workplace safety standards.
  • Coordinated daily operations of residential programs, ensuring compliance with organizational standards.
  • Developed and implemented training materials for staff to enhance service delivery quality.
  • Monitored resident progress, providing timely feedback and support to foster individual growth.
  • Oversaw scheduling of activities and events, promoting engagement among residents and staff.
  • Led team meetings to discuss strategies for enhancing program outcomes and addressing challenges.
  • Assisted in budget management by tracking expenditures related to program resources and activities.

Assistant Residential Program Manager

Lifespire Inc.
07.2022 - 10.2022
  • Facilitated communication between residents, families, and external stakeholders to address concerns effectively.
  • Evaluated program effectiveness through regular assessments, recommending improvements based on findings.
  • Developed strong relationships with clients'' families, providing updates on progress and collaborating on care plans.
  • Streamlined communication between staff members for improved service delivery through effective scheduling and team meetings.
  • Maintained accurate records of client progress through diligent documentation practices and timely report submissions.
  • Boosted staff retention rates through effective training, support, and performance evaluations.
  • Managed financial aspects of the residential program, including budgeting, expense tracking, and invoice processing.

Direct Support Professional

Bernard Fineson DDSO
03.2019 - 01.2020

Enhanced quality of life by assisting clients with daily living tasks for greater independence.

Implemented tailored care plans aligned with individual needs and preferences.

Tracked client behavior, alerting healthcare professionals to significant changes timely.

Partnered with teams to create effective engagement strategies for clients.

Guided new staff on effective direct support techniques in a collaborative setting.

Recorded accurate daily notes to ensure compliance with regulatory requirements.

Coordinated recreational activities reflecting client interests to foster social interaction.

Advocated for clients’ rights, amplifying their participation in care choices.

Case Assistant

Jewish Board of Family and Children's Service
03.2017 - 07.2017
  • Communicate and educate participants, families, and community partners about the principles and procedures of supported housing.
  • Assisted participants in job preparation (resumes, cover letters, mock interviews, confidence building, obtaining identification, job match, networking, and job search activities...) directed toward positions that are consistent with their talents, needs, and interests.
  • Conducted monthly and/or weekly visits at the participant's home to evaluate living conditions.
  • Provided outreach services as necessary to participants when they appeared to disengage from services.
  • Provided case management to clients.
  • Provided all necessary notes, progress notes, risk assessments, and other paperwork as required.

Transportation Security Officer

Homeland Security TSA
05.2016 - 10.2016
  • Conducted thorough screening of passengers and luggage to ensure compliance with security regulations.
  • Monitored checkpoints for suspicious activity, reporting potential threats to appropriate authorities.
  • Collaborated with team members to maintain efficient flow of passenger traffic while upholding safety standards.
  • Utilized advanced screening technologies and equipment to identify prohibited items effectively.
  • Provided exceptional customer service by assisting travelers with inquiries and addressing concerns promptly.
  • Implemented best practices for maintaining cleanliness and organization within security areas to improve efficiency.

Direct Support Professional

PSCH Inc.
01.2011 - 01.2015
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Facilitated recreational activities tailored to individual interests, promoting social interaction and community involvement.
  • Maintained clean, safe, and well-organized patient environment.

Certified Home Health Aide

Unlimited Care
06.2009 - 07.2010
  • Documented patient progress and care activities in compliance with regulations.
  • Communicated effectively with patients and families to provide emotional support.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Maintained records of patient care, condition, progress, or problems to report and discussed observations with supervisor or case manager.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Provided companionship reducing feelings loneliness isolation improving patient''s overall emotional wellbeing.

Certified Home Health Aide

Personal Touch Home Care Inc.
10.2007 - 02.2009
  • Collaborated with multidisciplinary teams to ensure holistic patient care approach.
  • Provided mobility assistance such as walking and regular exercising.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered prescribed medications under direction of physician.
  • Monitored vital signs regularly, identifying potential health issues early on for prompt intervention by medical professionals when necessary.
  • Assisted patients with daily living activities, enhancing their quality of life and promoting independence.
  • Communicated effectively both verbally written communication keeping everyone involved informed about ongoing progress changes related patient''s care plan.

Receptionist

R.L. Black Income Tax Services
11.2003 - 04.2005
  • Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
  • Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
  • Coordinated daily office activities, streamlining communication between clients and tax preparation staff.
  • Maintained organized filing systems for client records, enhancing data retrieval efficiency.

Education

GED -

NYS Department of Education
New York, NY
01.2013

Skills

  • Team management
  • Scheduling coordination
  • Clear and concise communication
  • Skilled in digital tools
  • Teamwork and collaboration
  • Effective troubleshooting abilities
  • Documentation and reporting
  • Meeting coordination
  • Valid Driver's license
  • Tech-Savvy
  • Worksite coordination
  • CPR and AED certification
  • Medication management

Timeline

Certified Home Health Aide

Multiple
01.2025 - Current

Residential Manager

Multiple
08.2024 - 02.2025

House Manager

Samaritan Daytop Village
11.2023 - 08.2024

Assistant Manager

QSAC Inc.
11.2022 - 03.2023

Assistant Residential Program Manager

Lifespire Inc.
07.2022 - 10.2022

Direct Support Professional

Bernard Fineson DDSO
03.2019 - 01.2020

Case Assistant

Jewish Board of Family and Children's Service
03.2017 - 07.2017

Transportation Security Officer

Homeland Security TSA
05.2016 - 10.2016

Direct Support Professional

PSCH Inc.
01.2011 - 01.2015

Certified Home Health Aide

Unlimited Care
06.2009 - 07.2010

Certified Home Health Aide

Personal Touch Home Care Inc.
10.2007 - 02.2009

Receptionist

R.L. Black Income Tax Services
11.2003 - 04.2005

GED -

NYS Department of Education