Jasmine O'Dell
Corpus Christi
Summary
Efficient and dedicated customer service associate with 15+ years of experience in enhancing client satisfaction and streamlining operations
Proven expertise in managing customer interactions and processing transactions effectively. Skilled in communication and phone etiquette, with a strong ability to assist customers in a remote setting. Committed to delivering exceptional service and support to ensure customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Medical Records Specialist
South Texas Pain & Spine
03.2022 - 11.2025
- Managed patient health records ensuring compliance with HIPAA regulations.
- Reviewed and verified accuracy of medical documentation to maintain data integrity.
- Implemented electronic health record (EHR) systems improving accessibility and workflow efficiency.
- Kept up with daily chart filing.
Customer Service Associate
Uhaul Moving And Storage
01.2025 - 08.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Processed rental agreements and managed customer payments accurately.
- Coordinated equipment returns, ensuring compliance with company policies.
- Maintained cleanliness and organization of the rental center premises.
Medical Records Specialist
Thomas J Henry Law Firm
06.2018 - 03.2021
- Collaborated with healthcare providers to resolve discrepancies in patient records promptly.
- Conducted routine audits identifying areas for process improvement in record-keeping operations.
- Maintained confidentiality of sensitive information while processing patient requests for records.
- Organizing, filing, and updating patient/client records.
- Imputing patient histories, treatments, test results, and demographic information into EHR systems, and checking for accuracy.
- Working with Attorneys and providers to clarify information on diagnosis.
Education
GED -
West Oso High School
Corpus Christi06-1999
Skills
- Medical records management
- Insurance verification
- Medical records filing
- Medical office procedures
- Telephone etiquette
- Medical office administration
- Office administration
- EMR / EHR
- Medical terminology
- Client interactions
- HIPAA compliance
- Information verification
- Medical records maintenance
- Records filing
- Medical records retrieval
- Records pulling
- Data security
- Paperwork processing
- File organization
- Supply ordering
- Written and verbal communication
- Data entry
- Information retrieval
- Scanning and imaging software
- Work well independently
- Filing procedures
- Patient data collection
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Scheduling
- Follow-up skills
- Appointment scheduling
- Documentation
- Microsoft Office Suite
- Data collection
- Prioritization
- Technical support
- Clerical support
- Live chat support
- Filing
- Multi-line phone talent
- Office equipment proficiency
Timeline
Customer Service Associate
Uhaul Moving And Storage
01.2025 - 08.2025
Medical Records Specialist
South Texas Pain & Spine
03.2022 - 11.2025
Medical Records Specialist
Thomas J Henry Law Firm
06.2018 - 03.2021
GED -
West Oso High School