Jasmine Ogunnaike
Hampshire,IL
Summary
Seasoned IT professional with a proven track record at Eagilone Synenergy Inc, adept in hardware troubleshooting and system setup. Demonstrates exceptional problem-solving abilities and expertise in Microsoft Applications, ensuring seamless tech operations. Renowned for meticulous attention to detail and a robust capacity for equipment repair, significantly enhancing operational efficiency.
Overview
5
5
years of professional experience
Work History
IT Technician
Eaglione Synergy Inc
Chicago, IL
12.2022 - Current
- Assist in the PC disconnect and reconnect process of desktop computer systems and peripherals in support of customer office moves
- Focus on attention to detail to ensure every aspect of the basic tech services are done correctly
- Record basic system information on PC Disconnect/Reconnect Checklist such as serial numbers, manufacturer, model numbers and placement
- Provide post move technical support to users as needed
IT Support Technician
Priceless Consulting Inc
Chicago, IL
01.2021 - 07.2021
- Oversee data transfers from PC to PC and troubleshoot software/hardware and break/fix
- Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities
- Take down, box and ship equipment that is outdated
- Manage equipment inventory, collaborating on purchases as needed
- Manage imaging and preparation for new computers
- Handle disassembly, boxing, movement and setup/installation on site
- Install, troubleshoot and repair printers
- Support functionality testing and end users
- Provide computer hardware support for PCs, laptops, monitors, servers, and other IT equipment, including diagnoses, repairs, rebuilds, and refurbishments
Call Center Agent
Kelly Services at BP
Warrenville, IL
05.2020 - 10.2020
- Phone support for BP Gas Stations
- Windows XP based POS
- Windows 10 at my desk
- Network and Internet connectivity
Education
Bachelor of Science - Creative Technology
Illinois State University
Normal, IL12-2022
Skills
- Expertise in Microsoft Applications
- Visual Basic Programming
- Java
- C
- Hardware troubleshooting
- Imaging
- System Setup
- Equipment Repair Expertise
Timeline
IT Technician
Eaglione Synergy Inc
12.2022 - Current
IT Support Technician
Priceless Consulting Inc
01.2021 - 07.2021
Call Center Agent
Kelly Services at BP
05.2020 - 10.2020
Bachelor of Science - Creative Technology
Illinois State University