Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Ogunnaike

Hampshire,IL

Summary

Seasoned IT professional with a proven track record at Eagilone Synenergy Inc, adept in hardware troubleshooting and system setup. Demonstrates exceptional problem-solving abilities and expertise in Microsoft Applications, ensuring seamless tech operations. Renowned for meticulous attention to detail and a robust capacity for equipment repair, significantly enhancing operational efficiency.

Overview

5
5
years of professional experience

Work History

IT Technician

Eaglione Synergy Inc
Chicago, IL
12.2022 - Current
  • Assist in the PC disconnect and reconnect process of desktop computer systems and peripherals in support of customer office moves
  • Focus on attention to detail to ensure every aspect of the basic tech services are done correctly
  • Record basic system information on PC Disconnect/Reconnect Checklist such as serial numbers, manufacturer, model numbers and placement
  • Provide post move technical support to users as needed

IT Support Technician

Priceless Consulting Inc
Chicago, IL
01.2021 - 07.2021
  • Oversee data transfers from PC to PC and troubleshoot software/hardware and break/fix
  • Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities
  • Take down, box and ship equipment that is outdated
  • Manage equipment inventory, collaborating on purchases as needed
  • Manage imaging and preparation for new computers
  • Handle disassembly, boxing, movement and setup/installation on site
  • Install, troubleshoot and repair printers
  • Support functionality testing and end users
  • Provide computer hardware support for PCs, laptops, monitors, servers, and other IT equipment, including diagnoses, repairs, rebuilds, and refurbishments

Call Center Agent

Kelly Services at BP
Warrenville, IL
05.2020 - 10.2020
  • Phone support for BP Gas Stations
  • Windows XP based POS
  • Windows 10 at my desk
  • Network and Internet connectivity

Education

Bachelor of Science - Creative Technology

Illinois State University
Normal, IL
12-2022

Skills

  • Expertise in Microsoft Applications
  • Visual Basic Programming
  • Java
  • C
  • Hardware troubleshooting
  • Imaging
  • System Setup
  • Equipment Repair Expertise

Timeline

IT Technician

Eaglione Synergy Inc
12.2022 - Current

IT Support Technician

Priceless Consulting Inc
01.2021 - 07.2021

Call Center Agent

Kelly Services at BP
05.2020 - 10.2020

Bachelor of Science - Creative Technology

Illinois State University
Jasmine Ogunnaike