JASMINE OKAI
New York,NY
Summary
Compassionate Case Manager, providing life-improving benefit opportunities. Adept at handling high caseloads without sacrificing the quality of assistance. Operates exceptionally well in high-pressure environments, while also recommending the best resources and courses of action based on and to benefit client needs. Knowledgeable in all areas of crisis intervention.
Overview
25
25
years of professional experience
Work History
COMMUNITY SERVICE ADVOCATE
Care to Dream Inc.
06.2011 - Current
- Founder and Creator of Care to Dream; a small non-profit
- Coordinator of FG Community Closet, providing gently used clothing items and other personal effects
- Managed Grassroots Volunteer Teams, providing personalized training and mentorship including, but not limited to mock interviews, resume building/prep workshops, and job search assistance
- Hosted experiential workshops, empowering people to lead nonviolent lives through respect for others and community living
- Deployed community volunteers to advocate/provide resource listings for abused or neglected children and domestic abuse victims
- Managed volunteer website blogs and social media keeping information and content current, accurate, and engaging
- Oversaw the creation and use of volunteer support brochures
- Maintained up-to-date volunteer calendar coordinating scheduling and staff availability for events
- Led new volunteer orientation and training to the organization and its programs.
CASE MANAGER SPECIALIST
Human Resources Administration
05.2023 - 08.2024
- Developed and maintained case management plans in accordance with agency policies and procedures
- Facilitated communication between clients, families, community organizations, and other agencies to ensure appropriate services were provided
- Developed individualized service plans to meet those needs
- Trained staff on crisis intervention services when needed
- Coordinated referrals for medical care, housing, legal assistance, and other social services as necessary
- Monitored staff progress on a regular basis by reviewing records and conducting interviews
- Participated in team meetings and professional development activities to stay current on best practices in case management
- Collaborated with multidisciplinary teams to develop strategies for meeting clients' goals
- Educated staff about available resources and how to access them effectively.
CONCIERGE- PART TIME
Luxury Rental Group
05.2023 - 03.2024
- Greeted customers and answered their inquiries regarding resident services, amenities, and local attractions
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events
- Coordinated with residents to provide special requests/deliveries such as flowers or groceries
- Responded promptly to all resident inquiries via telephone, email, or face-to-face contact while maintaining a friendly demeanor
- Organized packages received by mail or courier on behalf of residents while ensuring they were properly tracked.
CUSTOMER CARE REP/ADMINISTRATIVE ASSISTANT
Verizon
08.1999 - 08.2020
- Promptly responded to customer inquiries and resolved complaints to promote loyalty
- De-escalated customer issues with proven conflict mediation and problem-solving abilities
- Documented customer correspondence to track requests, problems, and solutions
- Researched resolutions, contacted necessary departments, and responded to customers by phone, mail, or fax as a follow-up
- Maintained high-level communication with direct supervisors to support rapid issue resolution
- Enhanced client retention by driving product benefits and features with preferred supplier information delivery around client needs
- Achieved a high sales percentage with a consultative, value-forced customer service approach.
Education
Associate of Science - Liberal Arts And Sciences
SUNY Empire State College
Saratoga Springs, NY06.2007
GED - undefined
Washington Irving
Brooklyn, NY08.1995
Skills
- Personal service background
- Community Outreach
- File and Records Management
- Complaint Handling
- Decision-making skills
- Task Delegation
- Staff Management
- Team Development
Activities
Volunteer in the community
Timeline
CASE MANAGER SPECIALIST
Human Resources Administration
05.2023 - 08.2024
CONCIERGE- PART TIME
Luxury Rental Group
05.2023 - 03.2024
COMMUNITY SERVICE ADVOCATE
Care to Dream Inc.
06.2011 - Current
CUSTOMER CARE REP/ADMINISTRATIVE ASSISTANT
Verizon
08.1999 - 08.2020
Associate of Science - Liberal Arts And Sciences
SUNY Empire State College
GED - undefined
Washington Irving