Jasmine Ollivierre
Wauwatosa,WI
Summary
Effective customer service agent with 9 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
Generac Power Systems
Pewaukee, WI
02.2022 - 11.2024
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Reviewed completed work to verify consistency, quality and conformance.
- Fostered positive employee relationships through communication, training and development coaching.
- Mentored newly hired employees on systems and processes to ensure success.
- Completed weekly quality assurance duties to provide feedback for improvements.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
Home Lending Advisor
JP Morgan Chase
Milwaukee, WI
10.2020 - 02.2022
- Researched properties values to determine competitive market pricing.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Identified potential clients through cold calling.
- Monitored more than 25 client relationships per month.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Inside Commerical Representative
Waste Management
Germantown, WI
1 2019 - 9 2020
- Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
- Negotiated prices, terms of sale and service agreement to close final steps of transaction and achieve desired outcome.
- Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
- Contacted new and existing customers to discuss product and service solutions.
- Fields incoming calls of low to mid-level complexity for the construction department independently and proficiently.
- Acts as contact and liaison to construction customers and operations.
- Works to understand customers needs, issues, and requests.
- Communicate via email to discuss sales and schedule pickups.
Customer Solutions Specialist
Spectrum
Milwaukee, WI
2 2017 - 1 2019
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Documented conversations with customers to track requests, problems and solutions.
- Handled client inquiries with exceptional professionalism and enthusiasm.
Front Desk Associate
Courtyard by Marriott
Brown Deer, WI
8 2016 - 2 2017
- Set guest and group reservations and processed check-ins and check-outs.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Managed guest check-in and check-out procedures, reservations and payments.
- Verified and collected client payments.
- Fielded customer complaints and rectified issues.
- Responded to inquiries and room requests made online, by phone or email.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Delivered friendly and knowledgeable support to current and prospective customers.
Education
High School Diploma -
Milwaukee Lutheran
Wauwatosa, WISkills
- Sales strategies
- Financial eligibility analysis
- Financial advisory
- Mortgage options
- Microsoft Office
- Relationship building
- Team building
- Coordination
- Salesforce
- Mortgage Express
- Encompass
- Staff Training
- Coaching
- Evaluating Employee Work
- Attention to Detail
- Leading Team Meetings
Certification
- Licensed Notary Public - 2022
Education and Training
other
Experience
["Hotel, Motel, and Resort Desk Clerks"],["Customer Service Representatives"],[],[]
Timeline
Team Leader
Generac Power Systems
02.2022 - 11.2024
Home Lending Advisor
JP Morgan Chase
10.2020 - 02.2022
Inside Commerical Representative
Waste Management
1 2019 - 9 2020
Customer Solutions Specialist
Spectrum
2 2017 - 1 2019
Front Desk Associate
Courtyard by Marriott
8 2016 - 2 2017
High School Diploma -
Milwaukee Lutheran
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