Jasmine Ortega
San Antonio
Summary
Results-driven team leader with a proven track record of successfully guiding companies towards achieving their goals. Adept at leveraging experience and expertise to motivate and inspire teams, fostering a collaborative and high-performing work environment. Skilled in identifying opportunities for process improvement and implementing strategic initiatives to optimize productivity and efficiency. Committed to driving organizational success through effective communication, problem-solving, and a strong focus on delivering exceptional results.
Overview
9
9
years of professional experience
Work History
Credit Assistant
Alorica
San Antonio, TX
11.2024 - Current
- Strengthened relationships with clients through exceptional customer service skills, fostering trust and loyalty among existing clientele.
- Uploading completed applications to appropriate credit systems.
- Demonstrated excellent problem-solving abilities, addressing complex credit-related challenges and developing viable solutions to minimize potential risks.
- Contributed to efficient workflow management by prioritizing tasks based on urgency and importance, ensuring deadlines were consistently met.
Underwriting Supervisor
Dale's Motor Company
San Antonio, TX
02.2021 - 03.2024
- Developed customized payment plans tailored to clients' budgets.
- Reduced risk exposure through diligent monitoring of credit quality and strict adherence to underwriting guidelines.
- Coached team members on best practices for underwriting and policy administration, enhancing overall productivity.
- Ensured optimal risk management by conducting thorough collateral evaluations during the underwriting stage.
- Provided exceptional customer service throughout the underwriting process, addressing inquiries promptly and professionally.
- Collaborated with sales team to expedite loan processing times and ensure timely closings for clients.
- Developed and implemented strategic plans, streamlining operations and increasing overall team efficiency.
- Maintained open channels of communication with stakeholders at all levels of the organization to ensure transparency and alignment on key objectives.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Front Desk Associate
Holiday Inn Express and Suites
San Antonio, TX
09.2020 - 02.2021
- Execute complete processes for guest arrivals and departures.
- Providing information about rooms, rates and amenities.
- Maintain updated records of bookings and payments.
- Accommodate guest requests.
- Handled housekeeping staff assignments and room allocation.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Facilitated smooth communication between various hotel departments by relaying relevant information in a timely manner.
- Collected room deposits, fees, and payments.
General Warehouse Associate
T.J. Maxx
San Antonio, TX
03.2019 - 08.2020
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
- Labeled and tagged prepared inventory for dispatch.
- Examined packages and goods for damages and issues requiring replacements
- Tracked discrepancies between required quantities and stock on hand.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Cashier/Customer Service
Academy Sports + Outdoors
San Antonio, TX
01.2016 - 01.2018
- Completed customer transactions promptly using credit cards, cash, and check payments.
- Excelled in providing high-quality service while greeting customers and promoting credit cards.
- Restocking items, organizing merchandise, assisting customers on sales floor as needed
- Educated new hires in effective sales strategies, boosting revenue.
- Alerted management about security and service problems without delay.
- Contributed to reaching sales goals on a monthly basis.
- Excelled at attracting customers to join the credit and rewards programs.
Education
Associate of Science - Biology
Palo Alto College
San Antonio, TX12.2024
Elementary School Teaching
Southside High School
San Antonio, TX01.2015
Skills
- Exceptional Customer Service
- Trustworthy Performance
- Time Team Leadership Expertise
- Flexible Learning Approaches
- Advanced Computer Skills
- Sales Proficiency
- Documentation review
- Loan processing
- Multitasking and time management
Additional Information
Authorized to work in the US for any employer
Timeline
Credit Assistant
Alorica
11.2024 - Current
Underwriting Supervisor
Dale's Motor Company
02.2021 - 03.2024
Front Desk Associate
Holiday Inn Express and Suites
09.2020 - 02.2021
General Warehouse Associate
T.J. Maxx
03.2019 - 08.2020
Cashier/Customer Service
Academy Sports + Outdoors
01.2016 - 01.2018
Associate of Science - Biology
Palo Alto College
Elementary School Teaching
Southside High School