Jasmine Ortega
San Antonio
Summary
Results-driven team leader with a proven track record of successfully guiding companies towards achieving their goals. Adept at leveraging experience and expertise to motivate and inspire teams, fostering a collaborative and high-performing work environment. Skilled in identifying opportunities for process improvement and implementing strategic initiatives to optimize productivity and efficiency. Committed to driving organizational success through effective communication, problem-solving, and a strong focus on delivering exceptional results.
Overview
9
9
years of professional experience
Work History
Credit Assistant
Alorica
11.2024 - Current
- Strengthened relationships with clients through exceptional customer service skills, fostering trust and loyalty among existing clientele.
- Uploading completed applications to appropriate credit systems.
- Demonstrated excellent problem-solving abilities, addressing complex credit-related challenges and developing viable solutions to minimize potential risks.
- Contributed to efficient workflow management by prioritizing tasks based on urgency and importance, ensuring deadlines were consistently met.
Underwriting Supervisor
Dale's Motor Company
02.2021 - 03.2024
- Developed customized payment plans tailored to clients' budgets.
- Reduced risk exposure through diligent monitoring of credit quality and strict adherence to underwriting guidelines.
- Coached team members on best practices for underwriting and policy administration, enhancing overall productivity.
- Ensured optimal risk management by conducting thorough collateral evaluations during the underwriting stage.
- Provided exceptional customer service throughout the underwriting process, addressing inquiries promptly and professionally.
- Collaborated with sales team to expedite loan processing times and ensure timely closings for clients.
- Developed and implemented strategic plans, streamlining operations and increasing overall team efficiency.
- Maintained open channels of communication with stakeholders at all levels of the organization to ensure transparency and alignment on key objectives.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Front Desk Associate
Holiday Inn Express and Suites
09.2020 - 02.2021
- Execute complete processes for guest arrivals and departures.
- Providing information about rooms, rates and amenities.
- Maintain updated records of bookings and payments.
- Accommodate guest requests.
- Handled housekeeping staff assignments and room allocation.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Facilitated smooth communication between various hotel departments by relaying relevant information in a timely manner.
- Collected room deposits, fees, and payments.
General Warehouse Associate
T.J. Maxx
03.2019 - 08.2020
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
- Labeled and tagged prepared inventory for dispatch.
- Examined packages and goods for damages and issues requiring replacements
- Tracked discrepancies between required quantities and stock on hand.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Cashier/Customer Service
Academy Sports + Outdoors
01.2016 - 01.2018
- Completed customer transactions promptly using credit cards, cash, and check payments.
- Excelled in providing high-quality service while greeting customers and promoting credit cards.
- Restocking items, organizing merchandise, assisting customers on sales floor as needed
- Educated new hires in effective sales strategies, boosting revenue.
- Alerted management about security and service problems without delay.
- Contributed to reaching sales goals on a monthly basis.
- Excelled at attracting customers to join the credit and rewards programs.
Education
Associate of Science - Biology
Palo Alto College
San Antonio, TX12.2024
Elementary School Teaching
Southside High School
San Antonio, TX01.2015
Skills
- Exceptional Customer Service
- Trustworthy Performance
- Time Team Leadership Expertise
- Flexible Learning Approaches
- Advanced Computer Skills
- Sales Proficiency
- Documentation review
- Loan processing
- Multitasking and time management
Additional Information
Authorized to work in the US for any employer
Timeline
Credit Assistant
Alorica
11.2024 - Current
Underwriting Supervisor
Dale's Motor Company
02.2021 - 03.2024
Front Desk Associate
Holiday Inn Express and Suites
09.2020 - 02.2021
General Warehouse Associate
T.J. Maxx
03.2019 - 08.2020
Cashier/Customer Service
Academy Sports + Outdoors
01.2016 - 01.2018
Associate of Science - Biology
Palo Alto College
Elementary School Teaching
Southside High School