Jasmine Ortiz
Orlando
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Team Lead
McDonald's
Orlando
08.2023 - Current
- Ensured compliance with company policies and procedures throughout the team.
- Maintained accurate records of employee attendance and task completion times.
- Provided support to junior staff during peak periods of workloads.
- Delegated tasks appropriately according to individual skill sets.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Trained new staff in relevant processes and procedures.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
Customer Service Representative
GMS Connect
Orlando
11.2019 - 07.2023
- Call center, take inbound calls.
- Persuade customers to upgrade their insurance plans.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Identified customer needs and provided tailored solutions to meet their requirements.
- Delivered high levels of customer service in accordance with corporate standards.
- Identified customer needs, clarified information, researched every issue, and provided solutions.
- Performed data entry into computer system to document all call activity accurately.
- Maintained records of customer interactions, transactions, comments and complaints.
- Greeted customers in a friendly and professional manner.
Crew Member
McDonald's
Orlando
03.2017 - 10.2019
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Followed company security procedures for handling large sums of money.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
Education
High School Diploma -
Winter Park High School
Winter Park, FL05.2017
Skills
- Team management
- Task delegation
- Employee training
- Regulatory compliance
- Customer service
- Data entry
- Quality control
- Safety compliance
- Conflict resolution
Languages
Spanish, Native/ Bilingual
Timeline
Team Lead
McDonald's
08.2023 - Current
Customer Service Representative
GMS Connect
11.2019 - 07.2023
Crew Member
McDonald's
03.2017 - 10.2019
High School Diploma -
Winter Park High School
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