Jasmine Ortiz
Brooklyn
Summary
Experienced Property Manager responsible for overseeing daily operations of commercial properties, including leasing, tenant relations, rent collection, budgeting, and maintenance coordination. Proficient in using ZEGO for rent payments, resident communication, and financial tracking, as well as RIS for insurance compliance and resident policy management. Proven ability to ensure regulatory compliance, improve operational efficiency, and maintain high levels of tenant satisfaction.
Overview
16
16
years of professional experience
Work History
Property Manager
Pearl Realty Management
06.2022 - Current
- Managed day-to-day operations of residential properties, including leasing, tenant relations, rent collection, and maintenance coordination
- Utilized ZEGO to process rent payments, manage resident accounts, and streamline communication
- Managed insurance compliance and resident policies using RIS
- Ensured adherence to property regulations and company policies
- Maintained high resident satisfaction through prompt issue resolution and effective communication
Registrar Clerk
AMG College
01.2021 - 09.2021
- Maintain student records and course data
- Organized, reviewed and filed paperwork for secure recordkeeping.
- Processed grades and prepared transcripts and diplomas for students
- Assist students in scheduling and registering for classes
Cashier
Bread & Spread
06.2018 - 01.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Crew Member
Trader Joes
03.2017 - 01.2018
- Greet customers as they arrive at the supermarket.
- Cashier
- Assist customers in finding their choice of items or escort them to the right shelves.
- Stock shelves following the supermarket’s policies and make sure that any out-of-stock product is informed to the supervisor.
Receptionist
ASA College
06.2010 - 02.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
Education
Certificate - Medical Billing & Coding
ASA College
Brooklyn, NY10.2017
GED -
Alpha School
Brooklyn, NY10.2008
Skills
- Proper Phone Etiquette
- Office Administration
- Self Starter
- Administrative Support Specialist
- Executive Support
- Administration Management
- Office Supplies and Inventory
- Spreadsheet Tracking
- Payment collection
- Customer service-focused
- Maintenance scheduling
- Property management
- Commercial property
- Administrative support
- Rent collection
Timeline
Property Manager
Pearl Realty Management
06.2022 - Current
Registrar Clerk
AMG College
01.2021 - 09.2021
Cashier
Bread & Spread
06.2018 - 01.2021
Crew Member
Trader Joes
03.2017 - 01.2018
Receptionist
ASA College
06.2010 - 02.2017
GED -
Alpha School
Certificate - Medical Billing & Coding
ASA College