Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jasmine Oyola

Orlando

Summary

To leverage my exceptional communication skills, strong problem-solving abilities, and passion for providing excellent customer service, in order to create positive experiences for customers and contribute to the growth and success of an organization. I aim to effectively listen to customer needs, address queries and concerns promptly, and build long-lasting relationships that enhance customer loyalty and satisfaction.

Overview

15
15
years of professional experience

Work History

Licensed Nail Technician

Jazzyz Nailz
12.2021 - Current
  • Assisted clients in selecting nail services and colors to enhance overall satisfaction.
  • Maintained a clean and organized workstation to ensure compliance with sanitation standards.
  • Applied nail treatments using professional tools and products, ensuring client safety and comfort.
  • Provided basic manicures and pedicures while learning advanced techniques from other experienced technicians.
  • Strong knowledge of state health and safety regulations.
  • Detail-oriented professional with a creative eye for trends, and designs.
  • Excellent customer service skills with a passion for helping clients feel confident and well cared for.
  • Educate clients on nail care products and aftercare practices for improved longevity of services.

Customer Service Representative

Walgreens
01.2017 - 01.2019
  • Customer service: Answered questions about drug orders, prescription refills, insurance coverage, and pharmacy services.
  • Resolving client issues: Demonstrated ability to resolve complaints, address problems, and follow-up to guarantee customer happiness.
  • Communication with healthcare providers: Made outbound calls to physicians and other healthcare providers to obtain updates on prescription information, clarify dosage instructions, or address any concerns raised by the patients.

Store Manager

7-Eleven
01.2012 - 01.2017
  • Train new employees thoroughly.
  • Balance the cash drawer carefully to ensure financial integrity.
  • Deliver excellent service to several clients in a fast-paced atmosphere.
  • Manage inventory to keep shelves supplied.
  • Order shop supplies on time to manage inventory and operations.
  • Securely load and count the store safe.
  • Manage personnel schedules to ensure coverage and productivity.

Customer Service Representative

H&R Block
01.2011 - 01.2012
  • Greet and screen clients upon arrival, ensuring a warm and professional welcome.
  • Handle incoming and outgoing calls, providing courteous and efficient telephone support.
  • Log clients in and out of the system accurately, maintaining detailed records.
  • Respond to customers' inquiries promptly, providing accurate information or forwarding them to the appropriate department.
  • Distribute checks to clients, ensuring proper documentation and adherence to company procedures.
  • Schedule appointments for clients, ensuring effective time management and efficient use of resources.

Education

Nail Technician License -

World of Beauty Academy
Orlando, FL
01.2021

Associate of Science - Medical Assisting

Keiser University
Orlando, FL
01.2018

High School Diploma -

OakRidge High School
Orlando, FL
05-2007

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Fluent bilingualism
  • Problem-solving
  • Spanish translation
  • Microsoft outlook
  • Computer proficiency
  • Professional telephone demeanor

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Licensed Nail Technician

Jazzyz Nailz
12.2021 - Current

Customer Service Representative

Walgreens
01.2017 - 01.2019

Store Manager

7-Eleven
01.2012 - 01.2017

Customer Service Representative

H&R Block
01.2011 - 01.2012

Associate of Science - Medical Assisting

Keiser University

Nail Technician License -

World of Beauty Academy

High School Diploma -

OakRidge High School

Similar Profiles

CREATE PROFILE