Jasmine Pacheco
Wyoming,MI
Summary
Outgoing Leasing Consultant with background in marketing initiatives and recruiting techniques. Accomplished professional skilled in issue resolution and follow-up to promote resident satisfaction. Prioritizes work, organizes records and builds trust with attention to detail and excellent multitasking abilities.
Overview
6
6
years of professional experience
Work History
Leasing Agent
Land & Co.
Wyoming, Michigan
06.2023 - Current
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Managed multiple projects simultaneously while meeting deadlines.
- Negotiated rental agreements with potential tenants.
- Assisted in preparing legal documents such as eviction notices when necessary.
- Processed applications by conducting background checks and verifying references.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Performed administrative duties such as filing paperwork and updating databases.
- Advertised available properties through various outlets such as newspapers and online listings sites.
- Coordinated repairs and scheduled regular maintenance on rental units.
- Inspected vacant units and ensured they were ready for showings.
- Resolved tenant complaints promptly and professionally.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Monitored rent collection activities and pursued delinquent accounts.
- Collected security deposits from new tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
Medicine Technician
Brio Living
Grand Rapids, MI
12.2021 - 06.2023
- Maintained a clean work environment that meets safety guidelines set by regulatory agencies.
- Assisted with the training of new staff on departmental policies, procedures, and standards.
- Prepared patient-specific medications according to physician orders and protocols.
- Reviewed patient profiles for potential drug interactions or duplications before prescribing drugs.
- Collected blood samples for laboratory testing when necessary.
- Disposed expired drugs according to regulatory standards.
- Maintained confidentiality of patient health information at all times.
- Monitored vital signs before administering medications.
- Adhered to HIPAA regulations when handling confidential patient information.
Bilingual Customer Service Representative
Loss Prevention
Grand Rapids, MI
01.2018 - 05.2021
- Offered suggestions for alternative solutions if initial attempts failed.
- Created detailed reports on customer interactions including complaint resolution summaries.
- Maintained a friendly yet professional demeanor during all interactions with customers.
- Took ownership of each call by listening attentively to understand individual needs.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Followed up with customers after completion of transactions to ensure satisfaction.
- Greeted customers warmly upon arrival at store locations or over the phone.
- Educated customers on how best utilize their purchased products or services.
- Translated customer and internal documents to facilitate actions and resolutions.
- Met or exceeded sales goals by consistently promoting relevant items to callers.
- Collected deposits or payments and arranged for billing.
- Led on- and off-site customer support teams across multiple time zones.
- Managed high volume of inbound customer calls with professionalism.
- Maintained up-to-date knowledge of company policies and procedures.
Education
High School Diploma -
Ottawa Hills High School
Grand Rapids, MI06-2014
Skills
- Business processes and procedures
- Business partnerships
- Property amenities
- Background Checks
- Office Management
- Telephone and email etiquette
- Social Media Marketing
- Customer relations understanding
- Spanish Translation
- Customer Support
- Call Center Operations
Languages
English
Professional
Spanish
Professional
Timeline
Leasing Agent
Land & Co.
06.2023 - Current
Medicine Technician
Brio Living
12.2021 - 06.2023
Bilingual Customer Service Representative
Loss Prevention
01.2018 - 05.2021
High School Diploma -
Ottawa Hills High School