Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Timeline
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Jasmine Pacheco

Wyoming,MI

Summary

Passionate individual with several years of experience in leasing consultant role. Enthusiastic about taking on new challenges and delivering exemplary customer service.

Overview

7
7
years of professional experience

Work History

Certified Medication Technician

The Cortland of Wyoming
11.2024 - Current
  • Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
  • Participated in regular training sessions to stay up-to-date on current medication guidelines, best practices, and regulatory requirements.
  • Facilitated seamless pharmacy communications by liaising between pharmacists, physicians, and nursing staff regarding prescription orders and clarifications.
  • Assisted in reducing medication errors by diligently cross-checking prescription information with patients'' medical histories.
  • Improved patient care by accurately administering medication as prescribed and closely monitoring for side effects.
  • Consistently maintained a professional demeanor when interacting with patients, families, coworkers, and supervisors alike, fostering a positive work environment.
  • Supported patients'' well-being by answering questions about their medications and educating them on potential side effects or interactions.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Reordered medication to maintain adequate supply.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored patient responses to medication to report adverse reactions quickly.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Leasing Consultant

Land & Co.
06.2023 - 08.2024
  • Maintained accurate records of all tenant leases, payments, and occupancy status. Managed multiple projects simultaneously while meeting deadlines.
  • Negotiated rental agreements with potential tenants.
  • Assisted in preparing legal documents such as eviction notices when necessary.
  • Processed applications by conducting background checks and verifying references.
  • Provided customer service to existing tenants by responding to inquiries promptly.
  • Performed administrative duties such as filing paperwork and updating databases.
  • Advertised available properties through various outlets such as newspapers and online listings sites.
  • Coordinated repairs and scheduled regular maintenance on rental units. Inspected vacant units and ensured they were ready for showings.
  • Resolved tenant complaints promptly and professionally.
  • Maintained a professional attitude when dealing with difficult situations or customers. Greeted prospective tenants, answered questions, and provided tours of the property.
  • Resolved tenant complaints regarding maintenance or other issues in a timely manner.
  • Monitored rent collection activities and pursued delinquent accounts.
  • Collected security deposits from new tenants.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Summary Skills Experience Processed move-outs by completing final walkthrough, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.

Medicine Technician

Brio Living
12.2021 - 06.2023
  • Prepared patient-specific medications according to physician orders and protocols.
  • Reviewed patient profiles for potential drug interactions or duplications before prescribing drugs.
  • Collected blood samples for laboratory testing, when necessary.
  • Disposed, expired drugs according to regulatory standards.
  • Maintained confidentiality of patient health information at all times.
  • Monitored vital signs before administering medications.
  • Adhered to HIPAA regulations when handling confidential patient information.

Bilingual Customer Service Representative

Loss Prevention Services
01.2018 - 05.2021
  • Offered suggestions for alternative solutions if initial attempts failed.
  • Created detailed reports on customer interactions including complaint resolution summaries.
  • Maintained a friendly yet professional demeanor during all interactions with customers.
  • Took ownership of each call by listening attentively to understand individual needs.
  • Utilized multiple computer systems to access customer accounts, process payments, and update account status.
  • Resolved customer complaints in a professional manner, while adhering to corporate policies and procedures.
  • Followed up with customers after completion of transactions to ensure satisfaction.
  • Greeted customers warmly upon arrival at store locations, or over the phone.
  • Educated customers on how best to utilize their purchased products or services.
  • Translated customer and internal documents to facilitate actions and resolutions.
  • Met or exceeded sales goals by consistently promoting relevant items to callers.
  • Collected deposits or payments and arranged for billing.
  • Led on- and off-site customer support teams across multiple time zones.
  • Managed high volume of inbound customer calls with professionalism.
  • Maintained up-to-date knowledge of company policies and procedures.

Education

High School Diploma -

Ottawa Hills High School
Grand Rapids, MI
06-2014

Skills

  • Organized Mindset
  • Lease Agreements
  • Leasing Terms and Specifications
  • Business partnerships
  • Background Checks
  • Sales Techniques
  • Resident assistance
  • Clear Communication
  • Background Check Process
  • Sales and marketing aptitude
  • Customer Service
  • Basic Mathematics
  • Property Tours
  • File Management
  • Cash Handling
  • Phone and Email Etiquette
  • Maintenance Requests
  • Caller Assistance
  • Spanish translation
  • Problem-Solving
  • Payment Processing
  • Customer Support
  • Patient Care
  • Dosage Calculation
  • Medical Records Management
  • Daily living assistance
  • Patient Observation
  • HIPAA Compliance
  • Electronic Charting
  • Preparing meals
  • Time management abilities
  • Emotional and Social Support
  • Bathing assistance
  • Vital signs monitoring
  • HIPAA compliance
  • Dressing assistance
  • Customer service
  • Fair housing regulations
  • Fair housing policies
  • Fluent bilingualism
  • Problem-solving
  • Spanish translation

Languages

Spanish
Professional
English
Professional

Education and Training

other

Timeline

Certified Medication Technician

The Cortland of Wyoming
11.2024 - Current

Leasing Consultant

Land & Co.
06.2023 - 08.2024

Medicine Technician

Brio Living
12.2021 - 06.2023

Bilingual Customer Service Representative

Loss Prevention Services
01.2018 - 05.2021

High School Diploma -

Ottawa Hills High School

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Jasmine Pacheco