Jasmine Parker
Irving,TX
Summary
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Engineering Dispatcher / Customer Support
NEC Corporation Of America
01.2014 - 10.2023
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Scheduled and organized delivery routes.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Managed customer accounts and invoicing.
- Provided customers with information on products and services.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Utilized customer feedback to improve customer service.
Customer Support
Brinks Incorporated
05.2007 - 01.2014
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Provided customers with updates and periodic statements on service developments and changes in trends.
Receptionist
Venturi Staffing Partners
02.2007 - 05.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Compiled information from files and research to satisfy information requests.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Education
No Degree - Medical Secretary / Transcriptionist
Central Texas Commercial College
Brownwood, TX02.1990
High School Diploma -
Coleman High School
Coleman, TX05.1983
Skills
- Material Distribution
- Quality Control
- Communication Management
- Regulatory Compliance
- Resource Monitoring
- Dispatch Recordkeeping
- Customer Service
- Repair Scheduling
- Schedule Coordination
- Database Maintenance
- Customer Request Management
- Customer Relationship Management
- Paperwork Processing
- Data Entry
- Service Coordination
- Message and Work Order Transfer
- Effective Communications
- Closing Tickets
- CRM Software
- Schedule Management
- Service Planning
- Creative Thinking
- Prioritizing Calls
- Dispatching Field Personnel
- Speech Clarity
- Service Requests
- Work Order Preparations
- Updating Logs
- Decision-Making
- Delegating Work
- Team Work Scheduling
- Materials Ordering
- Route Planning and Adjustment
- Records Maintenance
- Equipment Orders
- Call Center Software
- Workload Management
- Strategy Development
- Critical Thinking
- Microsoft Office
- Verifying Coverage
Timeline
Engineering Dispatcher / Customer Support
NEC Corporation Of America
01.2014 - 10.2023
Customer Support
Brinks Incorporated
05.2007 - 01.2014
Receptionist
Venturi Staffing Partners
02.2007 - 05.2007
No Degree - Medical Secretary / Transcriptionist
Central Texas Commercial College
High School Diploma -
Coleman High School
Similar Profiles
HARJINDER SINGHHARJINDER SINGH
Senior Business Systems Analyst at NEC Corporation Of AmericaSenior Business Systems Analyst at NEC Corporation Of America
HARJINDER SINGHHARJINDER SINGH
Senior Business Systems Analyst at NEC Corporation Of AmericaSenior Business Systems Analyst at NEC Corporation Of America
DUSTIN STRICKLANDDUSTIN STRICKLAND
Enterprise Account Manager at NEC Corporation of AmericaEnterprise Account Manager at NEC Corporation of America