Jasmine Parks
Shreveport ,LA
Summary
With 15+ years of customer service experience, I have cultivated a strong work ethic and possess qualities such as reliability, dependability, helpfulness, outgoingness, organization, honesty, and cooperation. This extensive background has taught me the importance of customer loyalty and building lasting relationships. Punctuality and dependability are ingrained in my character, ensuring consistent completion of tasks. Additionally, I have a deep understanding of customers' needs, enabling me to deliver exceptional service tailored to their specific requirements.
Overview
13
13
years of professional experience
Work History
Customer Care Representative
Carenet Health Care
11.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Logged call information and solutions provided into internal database.
- Contributed to team success, consistently achieving call center performance metrics.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representativ / Ramp Transport Driver
FedEx Express
10.2016 - 01.2022
- Responsible for delivering freight to destinated delivery location
- Responsible for dispatching load and logging trip reports
- Maintained a clean driving record with no accidents or violations
- Deliver to customers face to face.
- Provided excellent customer service while representing the company professionally at all times during pick-up and delivery interactions.
- Completed necessary paperwork accurately to maintain proper documentation of all transport activities throughout each shift.
- Streamlined delivery processes for increased efficiency with timely pick-ups and dropoffs.
- Enhanced safety by conducting thorough pre-trip and post-trip vehicle inspections.
- Demonstrated strong problem-solving skills when faced with unexpected challenges during delivery routes, finding solutions to ensure timely completion of tasks.
- Navigated through various weather conditions safely to ensure on-time deliveries and customer satisfaction.
- Promoted a positive work environment by collaborating effectively with dispatchers, supervisors, and other drivers.
- Participated in ongoing training programs to continuously improve skills as a Ramp Transport Driver.
- Prepared detailed logs of hours worked in accordance with Department of Transportation regulations for accurate record-keeping purposes.
- Kept vehicles clean both inside and outside, contributing to a professional appearance that reflected well on the company image.
Patient Service Representative
Red River Behavioral Health System
03.2015 - 10.2017
- Responsible for caring for patients
- Scheduled and attended multiple appointments.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used microsoft to schedule appointments.
Slot Attendant
Eldorado Casino
02.2014 - 04.2016
- Responsible for excellent customer service to guest
- Responsible for paying jackpots
- Responsible for fixing minor service problems with machines.
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
- Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.
Customer Service Representative
TELEPERFOMANCE USA
10.2011 - 01.2014
- Responsible for resolving customers problems in a timely manner
- Responsible for answering questions and handling customer inquiries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
High School Diploma -
Woodlawn High School
Shreveport, Louisiana05.2011
Skills
- Customer service
- Communication skills
- Leadership
- Inbound Customer Service
- Data Entry
- Dependable and reliable
- Complaint Handling
- Customer Relations
- Appointment Scheduling
- Computer Skills
- Teamwork and Collaboration
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Work Prioritization
- Call Center Operations
- Policies and Procedures Adherence
- Call Documentation
- Product Knowledge
Timeline
Customer Care Representative
Carenet Health Care
11.2022 - Current
Customer Service Representativ / Ramp Transport Driver
FedEx Express
10.2016 - 01.2022
Patient Service Representative
Red River Behavioral Health System
03.2015 - 10.2017
Slot Attendant
Eldorado Casino
02.2014 - 04.2016
Customer Service Representative
TELEPERFOMANCE USA
10.2011 - 01.2014
High School Diploma -
Woodlawn High School
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