JASMINE PAYNE
Chicago,IL
Summary
Experienced customer service representative with over six years of experience in customer relations. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently driving sales while increasing profits.
Overview
7
7
years of professional experience
Work History
Bursar Assistant 1
Malcolm X College
03.2023 - Current
- Reviews, verifies and inputs third party vouchers and payments on student accounts, accepts and disburses funds in accordance with procedural guidelines.
- Assists in student registration activities.
- Receives, verifies, and processes cash deposits, tuition payments, and payments of other bills.
- Assists students with inquiries regarding their accounts.
- Post HEERF grants and Scholarships
- Typed, formatted and proofread documents and correspondence using computers.
- Tracked expenses and office activities using spreadsheets and calendars.
- Resolved customer complaints with answers and solutions to problems.
Patient Registration Representative
R1 RCM
09.2021 - 03.2023
- Greeted patients and visitors to determine needs and direct accordingly
- Checked patients in and out of appointments
- Updated patient medical records with direct intake information and transcribed practitioner messages
- Scheduled x-rays and lab work for patients
- Obtained insurance card copies and validated insurance information via insurance eligibility tool
- Explained consent forms, patients' rights, and other registration documents
- Prepared documents for imaging and scanning into electronic patient record
- Maintained compliance of patient access processes with Medicare and Medicaid
- Collected patient copays and balances.
Customer Experience Representative
BMO Harris Bank
05.2019 - 09.2021
- Exhibits effective follow through and ownership in every customer interaction
- Accepts and processes customer transactions accurately and timely
- Demonstrates the necessary skills to understand and execute transactions, migrates customers to digital solutions, proactively identifies customer needs and refers to BMO Harris business partners
- Participates in team building activities and training relative to all operational and sales policies, practices and procedures, problem solving and sensitive customer servicing issues
- Provides professional and courteous service in providing a wide variety of day-to-day and special customer service transactions, as well as greets all customers promptly and pleasantly
- Proactively guides customers to digital solutions that help simplify the customer experience and maximize digital adoption among customer base.
Sales Associate
DTLR
03.2017 - 08.2019
- Recommend appropriate items and direct or lead customers to selections
- Processed and merchandised clothing and shoes on sales floor
- Restocked merchandise when needed
- Received and transferred merchandise from warehouse and other store locations
- Approach browsing customers, enthusiastically conversed with customers to determine buying preference
- Provide excellent customer service by acknowledging customers in a timely manner, answering questions regarding merchandise, assisting customers with exchanges, purchases and refunds
- Maintained organized, presentable merchandise to drive continuous sales
- Tracked stock using company inventory management software
- Applied security and loss prevention training toward recognizingrisks and reducing store theft.
Stock Associate
Walmart
07.2016 - 01.2019
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
- Blocked and faced products on displays and shelves in accordance with company policy
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases
- Stayed current on available products, store promotions and customer service policies to better assist with any need
- Scanned shelves and product cases to locate expired, outdated and spoiled items
- Placed orders for new supplies based on established needs and special circumstances
- Escorted customers to products, answered questions about merchandise and made sure all questions were answered
- Restocked, organized and merchandised merchandise
- Provided excellent customer service by proactively greeting and asking customers if they needed assistance, answering and assisted with customer inquiries.
Education
High School Diploma -
Westinghouse College Prep
No Degree - Child Development
Malcolm X College
Chicago, ILSkills
- Representative experience
- Crisis management experience
- Administrative experience
- Experience in conflict resolution
Timeline
Bursar Assistant 1
Malcolm X College
03.2023 - Current
Patient Registration Representative
R1 RCM
09.2021 - 03.2023
Customer Experience Representative
BMO Harris Bank
05.2019 - 09.2021
Sales Associate
DTLR
03.2017 - 08.2019
Stock Associate
Walmart
07.2016 - 01.2019
High School Diploma -
Westinghouse College Prep
No Degree - Child Development
Malcolm X College
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