JASMINE PAYNE
Chicago,IL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-past environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
College Bursar 1
Malcolm X College
03.2023 - Current
- Maintains PeopleSoft Student and Financial systems as it pertains to student accounts and its interface.
- Processes billing, collections, and refunding of student accounts to students and external agencies.
- Audits student accounts and prepares charges.
- Responds to student inquiries and resolves problems related to charges and refunds.
- Prepares and analyzes miscellaneous general ledger accounts pertaining to student receivables.
- Assists in student registration activities.
- Reviews and analyzes miscellaneous general ledger accounts pertaining to student receivables.
- Processes third party billings.
Patient Registration Representative
R1 RCM
09.2021 - 03.2023
- Greets patients and visitors to determine needs and direct accordingly.
- Ensure patients are confirmed in and out of appointments.
- Responsible for revision of patient medical records with direct intake information and transcribed practitioner messages.
- Scheduling of x-rays and lab work for patients.
- Responsible for attaining and validation of patient medical insurance card and certified information via insurance eligibility tool.
- Clarified consent forms, patients' rights, and other registration documents.
- Prepared documents for imaging and scanning into electronic patient record.
- Maintained compliance of patient access processes with Medicare and Medicaid.
- Processed patient copays and balances via cash, check and charge.
Customer Experience Representative
BMO Harris Bank
05.2019 - 09.2021
- Exhibits effective follow through and ownership in every customer interaction.
- Receives, verifies, and processes cash deposits and payments of other bills, balances daily cash and check transactions, proactively identifies customer needs and refers to BMO Harris business partners.
- Participates in team building activities and training relative to all operational and sales policies, practices and procedures, problem solving and sensitive customer servicing issues.
- Provides professional and courteous service in providing a wide variety of day-to-day and special customer service transactions, as well as greeting all customers promptly and pleasantly.
- Proactively Assists customers with inquiries regarding their accounts.
- Guides customers to digital solutions that help simplify the customer experience and maximize digital adoption among customer base.
Sales Associate
DTLR
03.2017 - 08.2019
- Recommend appropriate items and direct or lead customers to selections.
- Processed and merchandised clothing and shoes on sales floor.
- Restocked merchandise when needed.
- Received and transferred merchandise from warehouse and other store locations.
- Approach browsing customers, enthusiastically conversed with customers to determine buying preference.
- Provide excellent customer service by acknowledging customers in a timely manner, answering questions regarding merchandise, assisting customers with exchanges, purchases and refunds.
- Maintained organized, presentable merchandise to drive continuous sales.
- Receives, verifies, and processes cash deposits and payments of other bills, balances daily cash transactions.
- Tracked stock using company inventory management software.
Stock Associate
Walmart
07.2016 - 01.2019
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Stayed current on available products, store promotions and customer service policies to better assist with any need.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Placed orders for new supplies based on established needs and special circumstances.
- Escorted customers to products, answered questions about merchandise and made sure all questions were answered.
- Restocked, organized and merchandised merchandise.
- Provided excellent customer service by proactively greeting and asking customers if they needed assistance, answering and assisted with customer inquiries.
Education
Associate in Arts - Accounting
Malcolm X College
Chicago, IL12.2024
High School Diploma -
Westinghouse College Prep
Chicago, IL06.2013
Skills
- Customer service
- Crisis management experience
- Basic computer skills
- Cash handling experience
- Problem-Solving
- Teamwork and Collaboration
- Organization and Time Management
Timeline
College Bursar 1
Malcolm X College
03.2023 - Current
Patient Registration Representative
R1 RCM
09.2021 - 03.2023
Customer Experience Representative
BMO Harris Bank
05.2019 - 09.2021
Sales Associate
DTLR
03.2017 - 08.2019
Stock Associate
Walmart
07.2016 - 01.2019
Associate in Arts - Accounting
Malcolm X College
High School Diploma -
Westinghouse College Prep
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