Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jasmine Payne

Owensboro,KY

Summary

Dynamic and detail-oriented professional with extensive experience in customer service.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Dietary Cook

Cedarhurst Senior Living
09.2024 - Current
  • Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
  • Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
  • Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
  • Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.

Certified Server Trainer

Buffalo Wild Wings
04.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Reduced order errors by implementing thorough hands-on instruction for point-of-sale system usage.
  • Enhanced server efficiency by conducting comprehensive training sessions on menu knowledge and customer service techniques.

Server, Busser, Food Expeditor, Shift Lead

Cheddar's Scratch Kitchen
10.2017 - 04.2023
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted preparation of food plates, overseeing quality, and appearance.
  • Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
  • Increased order accuracy through effective communication between front-of-house and back-of-house teams.

Server

Drake's
10.2019 - 04.2021
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

In Home Caregiver

Horizon Health Care
08.2018 - 10.2019
  • Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
  • Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
  • Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.

Call Center Representative

Alorica
06.2018 - 08.2019
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Server

O'Charley's Restaurant & Bar
04.2016 - 10.2018
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Janitorial Supervisor & Office Manager

Busy Bee Cleaning Company
01.2014 - 12.2017
  • Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Preschool Teacher's Assistant

Helen Sears Family Development Center
01.2015 - 10.2016
  • Supervised children during in-classroom activities and on playground.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Engaged and entertained children through recreational and educational activities.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Communicated with parents to inform about child's progress and classroom behavior.
  • Prepared for lessons by gathering educational materials and setting up equipment.

Production Worker

Toyotetsu America
07.2014 - 07.2015
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Took on additional shifts during peak work periods to keep projects on schedule.

Server

Cracker Barrel Restaurant
04.2014 - 04.2016
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Education

High School Diploma -

Owensboro High School
Owensboro, KY
05-2014

Skills

  • Excellent customer service skills
  • High attention to detail
  • Proficient in Microsoft Office
  • Time management

Certification

Cardiopulmonary Resuscitation - 2023

Timeline

Dietary Cook

Cedarhurst Senior Living
09.2024 - Current

Certified Server Trainer

Buffalo Wild Wings
04.2023 - Current

Server

Drake's
10.2019 - 04.2021

In Home Caregiver

Horizon Health Care
08.2018 - 10.2019

Call Center Representative

Alorica
06.2018 - 08.2019

Server, Busser, Food Expeditor, Shift Lead

Cheddar's Scratch Kitchen
10.2017 - 04.2023

Server

O'Charley's Restaurant & Bar
04.2016 - 10.2018

Preschool Teacher's Assistant

Helen Sears Family Development Center
01.2015 - 10.2016

Production Worker

Toyotetsu America
07.2014 - 07.2015

Server

Cracker Barrel Restaurant
04.2014 - 04.2016

Janitorial Supervisor & Office Manager

Busy Bee Cleaning Company
01.2014 - 12.2017

High School Diploma -

Owensboro High School

Similar Profiles

CREATE PROFILE
Jasmine Payne