Jasmine Pearson
Spartanburg,SC
Summary
Upbeat, knowledgeable, and efficient Member Services Representative equipped to managing positive member interactions and provide exemplary customer service. Promote products and services, answer questions, and seek timely resolutions to satisfy members and maintain high productivity. Excellent communicator with attention to detail and good account management skills. Well- organized machine operator and packager.
Overview
18
18
years of professional experience
Work History
Machine Operator
Timken Distribution Center
Duncan , SC
10.2021 - 08.2023
- Monitor the feed and speed of machines during the machining process.
- Adjust machine settings to complete tasks accurately.
- Unload finished products from machines onto conveyors or other transport systems.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Read blueprints and job orders to determine product specifications and tooling instructions.
Customer Associate
Walgreen's
Spartanburg, SC
12.2020 - 01.2021
- Helped customers with complaints about the store and products
- Unloaded trucks, stocked shelves, and carrying merchandise out onto the floor
- Greeted all customers and provided prompt and friendly service
- Collected payment for customer purchases
- Bagged and packaged customer orders and purchases.
Team Lead
Magna Seating
Moore, SC
03.2018 - 04.2020
- Supervised team of 30-40 employees to maintain optimal performance and consistent operations
- Kept close eye on department operations to quickly meet equipment, housekeeping, and supply restocking needs
- Collaborated with team to encourage open sharing of ideas and solutions
- Encouraged open communication and team engagement to improve employee morale
- Trained employees to follow standard work and understand JDSs
- Kept machinery clean and operating efficiently to consistently meet production targets
- Met or exceeded monthly production goals while maintaining compliance and efficiency
- Checked equipment before shifts to handle routine maintenance and notify management of advanced repair needs.
Key Manager
Wild Wing Cafe
Spartanburg, SC
01.2012 - 08.2017
- Managed store inventory by reviewing, logging, and processing incoming store products
- Investigated customer complaints and offered creative solutions to resolve concerns and maintain loyalty
- Used cash registers to itemize and total customer merchandise selections at checkout counter
- Assisted cashiers in providing credits or refunds to customers
- Prepared weekly schedules for cashiers, maintaining adequate coverage at peak shopping times
- Managed store independently in absence of store manager or assistant manager
- Developed, enforced, and monitored guidelines for working with customers to maintain high levels of customer satisfaction and loyalty.
Inventory Scanner
Adidas Group
Spartanburg, SC
03.2010 - 03.2011
- Handled safe and efficient unloading and loading of product shipments
- Maintained good working relationship with co-workers and management
- Verified correct labels on all pallets stored and brought any defective items to attention of sorter
- Labeled the containers with identifying information such as storage bins and final destinations
- Received all packages and ensured delivery to correct departments and personnel.
Babysitter
Bjorn & Heather Pearson
Spartanburg, SC
07.2009 - 07.2010
- Changed diapers of infants and toddlers and put children down for naps
- Provided constant presence for children's safety
- Cared for the needs of children, enforcing rules governing the safety and conduct of children
- Maintained cleanliness in the kitchen, bedroom, and bathroom areas
- Fed babies, prepared food for children, and accompanied families to doctor's appointments.
Tester
Dish Network
Spartanburg, SC
10.2008 - 07.2009
- Reported test results and defects in addition to tracking, validating, and closing
- Established, revised, and verified performance testing standards, processes, and procedures
- Sampled products and conducted tests such as trouble shooting receivers and program to determine their quality.
Head Waitress
Applebee's Grill & Bar
Spartanburg, SC
07.2006 - 10.2008
- Followed all safe food handling and sanitation guidelines to ensure cleanliness
- Made meal suggestions to aid in decision-making process
- Presented correct and precise information about dining menu
- Greeted and sat customers, taking drink orders and making pairing recommendations
- Answered phones and took phone orders for customer pick up or delivery
- Managed proper set-up of dining room and amenities.
Production Packer
Arvato Digital
Duncan, SC
03.2007 - 04.2007
- Measured, weighed, and counted products after packing
- Readied packages for shipping by preparing products in accordance with established guidelines
- Performed final checks to detect defective items, maintaining accurate records of materials, shipments, and packing.
Skating Carhop
Sonic Drive In
Duncan, SC
06.2005 - 09.2005
- Engaged each guest warmly and with friendly demeanor to build an immediate positive relationship
- Maintained steady work pace to deliver hot, fresh, and delicious meals
- Helped customers identify desirable menu items and customize combinations of offerings.
Education
High School Diploma -
Paul M Dorman
05.2007
Skills
- Business planning
- Inventory control
- Billing and payments
- Conflict resolution
- Task scheduling
- Product knowledge
- Customer relations
- Clerical Admin Support
Timeline
Machine Operator
Timken Distribution Center
10.2021 - 08.2023
Customer Associate
Walgreen's
12.2020 - 01.2021
Team Lead
Magna Seating
03.2018 - 04.2020
Key Manager
Wild Wing Cafe
01.2012 - 08.2017
Inventory Scanner
Adidas Group
03.2010 - 03.2011
Babysitter
Bjorn & Heather Pearson
07.2009 - 07.2010
Tester
Dish Network
10.2008 - 07.2009
Production Packer
Arvato Digital
03.2007 - 04.2007
Head Waitress
Applebee's Grill & Bar
07.2006 - 10.2008
Skating Carhop
Sonic Drive In
06.2005 - 09.2005
High School Diploma -
Paul M Dorman