Jasmine Pelaez Nunez
Keystone Heights,Florida
Summary
Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.
Overview
23
23
years of professional experience
Work History
ESE Secretary
Ridgeview Elementary School
Orange Park, FL
07.2023 - Current
- Generate and manage compliance reports to ensure ESE meetings are scheduled according to state and district guidelines.
- Coordinate and schedule students into appropriate inclusion and therapy services.
- Create therapy and inclusion service sections, enroll students, and support teachers with scheduling needs.
- Run state compliance reports, review for accuracy, and resolve discrepancies in a timely manner.
- Serve as the primary point of contact for ESE related inquiries, answering phones and assisting with questions regarding IEP meetings.
- Prepare and distribute audit reports to teachers to ensure documentation compliance.
- Coordinate articulation meetings for students transitioning to junior high school.
- Maintain organized and compliant physical ESE files in accordance with state guidelines.
- Process and manage meeting folders and documentation to ensure accuracy, completeness, and up-to-date records.
- Other duties as assigned or as needed to assist with front office personnel.
Classroom Assistant Paraprofessional/School Secretary (Temp)
Ridgeview Elementary School
Orange Park, FL
08.2022 - 05.2023
- Assist the teacher in any way possible by leading instruction in small groups or during prep time and getting all pertinent materials ready.
- Provide assistance to students in small groups or one-to-one in all academic areas.
- To use positive reinforcement to help students achieve their goals.
- Able to cover when the main teacher is absent or not present and lead designated lessons.
- Greet and meet parents and students. Answer the phones and direct calls to their appropriate destination.
- Receive and distribute mail and packages.
- Issue tardies, process attendance forms and excuse absences.
- Assist parents when they need to pick up their child or when they are attending a conference.
Classroom Assistant Paraprofessional
Keystone Heights Elementary School
Keystone Heights, FL
08.2019 - 05.2022
- Assist the teacher in any way possible by leading instruction in small groups or during prep time and getting all pertinent materials ready.
- Provide assistance to students in small groups or one-to-one in all academic areas.
- To use positive reinforcement to help students achieve their goals.
- Able to cover when the main teacher is absent or not present and lead designated lessons.
Classroom Assistant Paraprofessional
Smedley Mastery Charter Elementary School
Philadelphia, PA
08.2017 - 06.2019
- Provided assistance to teacher and guide in a positive manner the behavior of special education students; this includes supporting students’ behaviors across all environments of the school including lunch, cooperative play, and inclusion classes.
- Provided small group instruction during reading, writing and math to reinforce and improve levels of standard learning.
- Capable enough to cover when the head teacher was absent as lead teacher with support.
- Prepared agenda for cooperative play. This was called Play In K. The moment when children played and expressed themselves through play.
- Assist and support during statewide testing for those children who couldn’t finish without additional help.
FSA Program Coordinator
Berks Community Action Program
Reading, PA
02.2009 - 07.2011
- Provided community education to clients with services related to basic fundamental budgeting and savings to achieve their goal. The goal of the program was home buying, home repairs, car purchase, or education.
- Worked with clients on an individual basis to ensure that they had all the necessary information to continue on the path to successful achievement of their goal.
- Responsible for preparing reports to the state regarding client completion and funds matched.
- Outreach to agencies within the community for available services to eligible clients.
Credit & Collection Representative
UGI Utilities, Inc.
Reading, PA
06.2006 - 12.2008
- Supported the Credit & Collections Department by collecting money and/or negotiating payment arrangements with delinquent customers primarily by telephone, processed new service applications, conducted final collections for commercial and landlord accounts.
- Processed credit report inquiries to secure deposits on applicants that could be a credit risk for the company.
- Completed associated reports, letters, and customer disputes.
- Enrolled eligible customers into assistance programs and referred to appropriate agencies for assistance with utility bills.
- Discussed options available to delinquent customers to prevent interruption of service.
Team Leader-Complaints Unit
MetroPlus Health Plan
New York, NY
04.2004 - 05.2006
- Responsible for training existing and new staff by providing technical and hands on skills to ensure validity of representative’s knowledge on Medicaid standards, member benefits and policies.
- Responsible for reporting all complaints received in the Health Provider Network (HPN) database, regulated by the State Department of Health (SDOH).
- Review and resolve complaints received by customer service representatives on a daily and weekly basis.
- Responsible for providing a resolution to member complaints within the time-frame allotted.
- Responsible for preparing a plan of correction for the State Department of Health when needed.
- Responsible for working as a team along with the managers, supervisors and team leaders in implementing, monitoring, and reviewing of the policies and procedures in place to ensure that the staff is working to provide 100% customer service.
Member Service Representative
MetroPlus Health Plan
New York, NY
04.2003 - 04.2004
- Provided telephone coverage during plan office hours for education and assistance to members regarding benefits and access to health care service.
- Data entry and logged all phone calls in a consistent manner regarding member inquiries, complaints and disenrollment requests.
- Participated in a timely and appropriate resolution of members' concerns and inquiries.
- Ensured a timely response to member’s request for a change of primary care physician, identification cards, and informative materials.
Education
Associates Degree - Secretarial Studie
Bronx Community College
Bronx, NY01-2003
Skills
- Ability to communicate clearly and effectively, both verbally and in writing
- Solid Organizational and Communication Skills
- Excellent Customer Service Skills
- Time Management Skills
- Detail Oriented
- Fluent in Spanish
- Proficiency in Microsoft Office Suite, Windows Operating System
Timeline
ESE Secretary
Ridgeview Elementary School
07.2023 - Current
Classroom Assistant Paraprofessional/School Secretary (Temp)
Ridgeview Elementary School
08.2022 - 05.2023
Classroom Assistant Paraprofessional
Keystone Heights Elementary School
08.2019 - 05.2022
Classroom Assistant Paraprofessional
Smedley Mastery Charter Elementary School
08.2017 - 06.2019
FSA Program Coordinator
Berks Community Action Program
02.2009 - 07.2011
Credit & Collection Representative
UGI Utilities, Inc.
06.2006 - 12.2008
Team Leader-Complaints Unit
MetroPlus Health Plan
04.2004 - 05.2006
Member Service Representative
MetroPlus Health Plan
04.2003 - 04.2004
Associates Degree - Secretarial Studie
Bronx Community College