Jasmine Pena-Stephens
Chandler,AZ
Summary
Dynamic professional with a proven track record at Chick-fil-A, excelling in roles that demand exceptional customer service and team leadership. Expert in enhancing team efficiency and reducing waste, leading to increased profitability. Skilled in decision-making and problem-solving, adept at fostering collaboration and maintaining high standards of quality and safety.
Experienced with supporting team operations and enhancing productivity. Utilizes strong communication and organizational skills to ensure seamless team collaboration. Track record of maintaining high standards and adapting to dynamic work environments.
Overview
27
27
years of professional experience
Work History
Team Associate
Chick-fil-A
06.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Continuously checked products for quality assurance according to strict guidelines.
- Developed strong cooperative relationships with coworkers and managers.
Produce Manager
Chic-Fil-A
05.2018 - 09.2020
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Coached and mentored new team members.
- Maintained safety standards throughout department, ensuring compliance with local regulations and company policies.
- Purchased produce following guidelines of marketing plan.
- Maintained produce area and kept produce storage area clean and sanitary.
- Evaluated employee performance regularly, providing constructive feedback and implementing development plans as necessary.
- Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Assistant Cook
Bateman Senior Meals/ Eurest
06.2013 - 11.2019
- Prepared food orders to support waitstaff and other team members.
- Upheld strict cleanliness standards by regularly sanitizing all surfaces and equipment within kitchen area.
- Adapted quickly to menu changes and special dietary requests Centers, ensuring guest satisfaction.
- Collaborated with team members to execute successful daily meal services for up to 200 guests.
- Maintained proper food safety practices, ensuring a healthy and safe dining environment for guests.
- Supported head chef in developing innovative recipes, resulting in higher customer satisfaction.
- Improved customer satisfaction with well-prepared dishes that met dietary restrictions and preferences.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Placed orders to restock items before supplies ran out.
- Worked on salads, desserts and meat preparation to increase kitchen speed.
- Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
Prep Line Cook
Houlihan's Restaurant and Bar
11.1997 - 12.2000
- Worked closely with other line cooks to ensure consistency across all stations, delivering cohesive dining experience for guests.
- Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
- Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
- Provided excellent customer service by swiftly addressing any concerns or special requests from guests regarding dietary restrictions or preferences.
- Contributed to positive working atmosphere, fostering teamwork among kitchen staff for seamless service delivery.
- Maintained a clean and sanitary work environment, adhering to health department regulations and ensuring safety for all staff members.
- Reduced food waste by implementing proper storage techniques and monitoring expiration dates.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Education
High School Diploma -
FTC
Fayetteville, NC07-1976
Skills
- Decision-making capabilities
- Meeting facilitation
- Customer Service
- Problem-Solving
- Attention to Detail
- Teamwork and Collaboration
- Team Leadership and Coordination
Timeline
Team Associate
Chick-fil-A
06.2024 - Current
Produce Manager
Chic-Fil-A
05.2018 - 09.2020
Assistant Cook
Bateman Senior Meals/ Eurest
06.2013 - 11.2019
Prep Line Cook
Houlihan's Restaurant and Bar
11.1997 - 12.2000
High School Diploma -
FTC