JASMINE PEREZ

• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Enhanced property reputation through proactive outreach efforts within the local community.
• Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Organized community events to foster a positive living environment for all residents.
• Implemented efficient screening processes to select qualified applicants while minimizing risk of delinquency or eviction.
• Collected rent and tracked resident payments and information in computer system.
• Kept meticulous records of correspondence between management and tenants.
• Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
• Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Conducted comprehensive market research to understand competitor offerings and adjust rental pricing accordingly.
• Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Contributed ideas during team meetings that led to innovative solutions for improving overall operational efficiency.

• Evaluated client’s requirements & finances, validated application information & references
• Coordinated & scheduled lease applications while adhering to compliance requirements
• Managed all leases from potential & existing clients
• Executed new lease agreements & coordinated move-in processes
• Input work orders, coordinated maintenance work, prepared unit turn overs, & resolved resident issues
• Conducted property inspections, reported all violations & complied with LITCH & HUD rules
• Collected rent, submitted deposits, maintained records of payments, oversaw rental activity & performed account reconciliation
• Coordinated with outside vendors to arrange for maintenance, landscaping, security & other services
• Interviewed potential employees, trained & coached staff
• Organized & processed recertifications while complying with relevant laws & regulations
• Took place of Community Director when absent and filled role and responsibilities.
• Kept records accurate, detailed, and fully compliant with reporting requirements to meet state, local, and federal housing requirements
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
• Conducted regular inspections of both interior and exterior of properties for damage

• Provided administrative, management & operational support for the CEO
• Managed accounts, performed account reconciliation & assisted in quick books payroll
• Organized & maintained key inventory, as well as cost control
• Negotiated vendor & supplier contracts; also created contracts & invoices for clients
• Built & maintained rapport with clients & showcased excellent customer service
• Managed computer data entry & filing
• Coordinated promotional events & parties
• Administered sales, retail & customer support
• Created expense reports & contributed to project management.
• Responded to emails and other correspondence to facilitate communication and enhance business processes
• Used software to coordinate meetings, appointments, and tasks for senior executives
• Handled scheduling for the executive's calendar and prepared meeting agendas and materials
• Coordinated and booked airfare, hotel, and ground transportation and prepared itinerary to facilitate successful trips
• Handled confidential and sensitive information with discretion and tact
• Developed and maintained automated alert systems for important deadlines
• Conducted research and analyzed data to provide detailed reports on various business topics

• 4.00 GPA
• Extracurricular Activities: Ministry

Graduated with Honors

• Awarded Gold Cord
• Business Day Experience Scholarship Recipient
• Professional Development: Received Health Occupations & Hospitality Certification