Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jasmine Perry

Baker,USA

Summary

Experienced NOC Support Engineer with 20+ years of experience managing network systems, resolving technical issues, and maintaining uptime for critical infrastructure. Proficient in monitoring tools, incident response protocols, network performance analysis, and escalation procedures to ensure operational efficiency. Known for promoting teamwork, achieving operational goals, and adapting to changing environments. Ready to apply problem-solving skills, technical expertise, customer service abilities, and flexibility to excel in a new position.

Overview

24
24
years of professional experience
1
1
Certification

Work History

NOC Engineer

Lockstep Technology Group
08.2021 - 04.2025
  • Monitor and maintain the health of network systems, ensuring 99.99% uptime.
  • Respond to real-time alerts and resolve incidents within SLA timeframes.
  • Escalate critical issues to appropriate teams and coordinate resolution.
  • Document incidents, resolutions and create knowledge base articles.
  • Updated internal customers regarding open tickets and status of resolutions.
  • Participated in on-call rotation for after-hours incident response.
  • Enhanced customer satisfaction by providing timely and accurate technical support.
  • Coordinated with vendors for equipment installation, repair, or replacement as needed.
  • Delivered Tier 1 IT support for all end users via phone, email, and remote sessions in a helpdesk setting.

Network Operations Technician 2

Franciscan Missionaries of Our Lady Health System
01.2001 - 07.2021
  • Operates computer, maintains the mainframe and computer interface systems
  • Respond to problems reported to the user support desk and take appropriate actions to resolve problems in a timely manner
  • Monitor and support nightly system backup and consults with programming staff members to resolve user related problems
  • Supervised night shift operations in department.
  • Trained other employees
  • Ran various machines such as desktops, printers and sorters
  • Monitored servers and escalated emergency issues
  • Troubleshoot problems related to Enterprise network infrastructure and performance
  • Inspected temperature sensors visually to maintain health of servers and network devices
  • Monitored internal network performance metrics to detect system faults, alerting appropriate IT personnel
  • Delivered Tier 1 IT support for hardware, software, and operational issues to local and remote employees, ensuring seamless technical assistance across the organization.
  • Troubleshoot system alerts and issues to rectify issues
  • Assisted in troubleshooting and maintaining optimal performance of HP printers.
  • Ensured adherence to HIPAA guidelines for data privacy.
  • Managed revenue billing on a daily cycle.
  • Timekeeper

Education

Associate of Arts - Computer Networking

Louisiana Tech University
Baton Rouge, LA
01.1999

High School Diploma -

Capitol Senior High School
Baton Rouge, LA
01.1995

Skills

  • Network monitoring with PRTG and LogicMonitor
  • Incident management and tracking
  • Network troubleshooting
  • Data center operations
  • Time management skills
  • Clear communication
  • System monitoring expertise
  • Technical support services

Certification

CompTia A+ Certification

HDI Support Analyst

Timeline

NOC Engineer

Lockstep Technology Group
08.2021 - 04.2025

Network Operations Technician 2

Franciscan Missionaries of Our Lady Health System
01.2001 - 07.2021

Associate of Arts - Computer Networking

Louisiana Tech University

High School Diploma -

Capitol Senior High School

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